Customer Success Manager

🕒 September 25

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 14%

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Cultura Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2011

📦 Logistics

🏭 Manufacturing

🌾 Agriculture

Logistics • Manufacturing • Agriculture

Cultura Technologies is a collaborative group focused on enhancing the agri-food system by providing insights, ideas, and solutions to various challenges within the industry. They work with a network of trusted agri-food leaders and brands, helping to improve food traceability, transparency, and compliance. With a commitment to building a resilient food system, Cultura Technologies aims to facilitate better decision-making for businesses and stakeholders in the agri-food sector.

📋 Description

• Own strategic client accounts, foster key stakeholder relationships, drive customer retention, and ensure long-term renewal success. • Lead executive business reviews focused on business outcomes, ROI, and value realization. • Develop deep knowledge of client business objectives and challenges to proactively uncover needs, drive adoption of Tibersoft solutions, and maximize long-term customer value. • Identify expansion opportunities and partner with Sales and Product teams to maximize customer outcomes and business growth. • Build fluency with approved AI and automation tools to improve efficiency, standardize processes, and drive continuous improvement. • Manage contracts, statements of work, and customer projects from initiation through completion, translating business requirements into technical solutions. • Mitigate risks, remove obstacles, and maintain momentum on complex work. • Deliver a high-touch client experience as a trusted advisor, drive user adoption, conduct training, and partner with Support and Operations teams to facilitate issue resolution.

🎯 Requirements

• Bachelor's degree and 5+ years in SaaS, client success, consulting, analytics, trade promotion, or a related field. • Strong analytical, critical-thinking, and project-management skills. • Proven ability to manage strategic relationships and turn business needs into real solutions. • Naturally curious and proactive, with sound judgment and the confidence to operate independently. • Excellent communication skills across technical and executive audiences. • Learning agility and willingness to adopt AI, automation, and new ways of working. • CPG Foodservice or Food Away From Home manufacturer experience required. • Trade promotion experience preferred. • ERP/TPM or BI experience preferred.

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