Senior Technical Success Manager, Public Sector

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $108k - $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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SentinelOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SentinelOne is a leader in autonomous cybersecurity, known for its innovative use of AI across endpoint, cloud, and identity protection solutions. It is recognized by Gartner as a leader in the Magic Quadrant for Endpoint Protection Platforms for four consecutive years. SentinelOne's Singularity platform integrates enterprise security, offering features like AI-powered threat detection, endpoint and cloud security, vulnerability management, and threat intelligence. The company supports various industries by delivering real-time protection and operational efficiency while leveraging AI for advanced threat hunting and log analytics. With a strong focus on reducing risk and enhancing security performance, SentinelOne caters to enterprises worldwide with secure, scalable solutions.

📋 Description

• Deliver a portfolio of technical resources and provide customer support and guidance across deployment, business-as-usual, and incident/outage phases. • Drive customer engagement and experience across all SentinelOne solutions. • Serve as the technical account manager for assigned accounts and enhance customers' technical understanding of the solutions. • Provide regular cadence reporting on key metrics, such as feature adoption indicators. • Represent SentinelOne positively and authentically as an ethical provider of reliable, effective, and scalable security solutions. • Act as a technical resource for assigned customers and account teams. • Deliver technical account management through proactive communication, strategic advisory, technical project management, service reviews, escalation management, and training. • Lead complex implementation and onboarding projects for SentinelOne products and services. • Advocate customer needs with internal stakeholders, resolve technical and business issues, define feature requests, identify growth opportunities, and collect customer feedback. • Serve as customer point of contact during incidents and outages while organizing internal teams and coordinating communications. • Present technical working and learning sessions. • Manage and mentor team members and coordinate across the organization. • Track cybersecurity, endpoint management, and industry trends. • Provide program risk and maturity insights and identify account risks and upsell opportunities.

🎯 Requirements

• At least 5 years of experience in enterprise SaaS (preferably in Endpoint Protection) in related roles such as support, training, or professional services, accompanied by a Bachelor's degree. • 2 or more years of hands-on experience in a cybersecurity role, and at least 3 years of field engineering experience such as Senior Support Engineer (tier 3 to 4), Technical Account Manager, or Pre-Sales Engineer. • 3 to 5 years of experience directly engaging with enterprise customers. • US-based status, required to support and operate within SentinelOne's FedRAMP infrastructure. • Deep understanding of security technologies, architecture, and operations, with a track record of advising customers on industry best practices, and in-depth knowledge of threat handling, incident response, and SOC operations. • Proficiency across Windows, macOS, and Linux operating systems as well as containerized environments. • Demonstrated scripting experience with working knowledge of Python, PHP, and Unix shell scripts. • Proficiency with MongoDB or comparable experience writing database queries and basic scripts; MongoDB is preferred. • Customer-centric focus with proven expertise in effective problem resolution, exceptional organizational skills, and professional written and verbal communication skills. • Experience in the IT or Cybersecurity industry, especially Endpoint Security with host-based (endpoint agent) security solutions, is preferred. • Training and enablement delivery experience is preferred. • Strong orientation towards goals and strategic alignment, experience supporting or engaging customers with a focus on technical adoption, and embodiment of SentinelOne's core values are preferred. • US citizenship required under Federal and FedRAMP regulations. • May be subject to customer or third-party background checks up to and including secret clearance if required by the role.

🏖️ Benefits

• Restricted Stock Units (RSUs) • Employee Stock Purchase Plan (ESPP) • Flexible time off • Paid company holidays and paid sick time • Gender-neutral parental leave • Grandparent leave • Medical, dental, and vision coverage • 401(k) retirement plan with company match • Life and disability insurance • Health and dependent care FSA • Voluntary benefits (hospital, accident, critical illness) • Employee Assistance Program (EAP) • ARAG pre-paid legal • Nationwide pet insurance • Cancer Care program • Global business travel medical insurance • Home office allowance • Mobile phone reimbursement • Wellness coach • Wellness/gym reimbursement • Fertility coverage • Adoption & surrogacy reimbursement