Enterprise Customer Success Manager – ECSM

🔥 12 hours ago

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BarnTools

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

💰 Corporate Round - BarnTools on 2022-09

SaaS

BarnTools is a company with an active web presence. The only provided information is a large excerpt of CSS/HTML (style variables, header layout, fonts and UI component classes) from BarnTools' website; there are no product descriptions, offerings, target customers, or business model details in the supplied text. Based solely on this input, BarnTools appears to operate a website or web application, but no clear industry, vertical, or service can be definitively determined from the provided snippet.

📋 Description

• Serve as primary point of contact for named enterprise customers throughout the post-sale lifecycle • Manage accounts against business outcomes, maximize customer ROI, and identify account growth opportunities • Lead customer-side pilot-to-rollout programs across large grower networks in the US and Canada • Define pilot success, prioritize customer-impacting milestones, and partner with Sales to drive adoption and expansion • Train operations staff on hardware, the BarnTalk mobile app, and web portal, virtually or onsite • Own grower-side training plans and communications and coordinate delivery with grower onboarding teams • Drive product adoption by tracking alert configuration, call trees, and app usage and intervening when needed • Teach customers the Gateway, BinTalk Pro, tandem bins, feed alerts, alarm configuration, and account structures including Additional Gateway Owner setup • Deliver executive-level business reviews using customer-specific metrics • Provide continuous feedback to Sales, Marketing, Product, and Engineering and participate in testing and customer engagement for new functionality • Maintain HubSpot records and publish standardized internal call summaries • Contribute to the Help Center and internal knowledge base • Improve Enterprise Customer Success playbooks, templates, and operating standards

🎯 Requirements

• 3+ years in Customer Success, Account Management, Consulting, Solution Engineering, or an equivalent role • Strong communication, consulting, influencing, project management, and relationship-building skills • Direct experience owning enterprise or strategic accounts with multiple stakeholder types • Ability to run structured implementation or rollout programs to a deadline while coordinating groups not directly managed • Proven communication and presentation skills, including consultative recommendations to executives and management teams • Ability to understand complex problems and explain their source simply • Technical savvy with connectivity, sensors, alerting logic, and integrations • Self-starter able to manage time and competing priorities independently • Comfortable in a remote environment with stable internet and a quiet workspace • Preferred agriculture background, especially swine or poultry production, or willingness to learn the industry deeply • Biosecurity awareness is a plus • Experience with hardware plus SaaS products • Familiarity with HubSpot, Slack, Asana, Granola, Guru, and modern customer-success tooling • Certifications in Customer Success and/or Project Management preferred • Experience with enterprise integrations or data exchange between platforms preferred • Undergraduate degree or equivalent combination of education and experience preferred, with preference for Agriculture, Business, or MIS

🏖️ Benefits

• $500 home office reimbursement • Company-provided computer • Competitive medical, dental, and vision plans • Competitive salary and employee bonus pool eligibility • Stock options • PTO with no tracked vacation days • Paid parental leave • Paid career development opportunities • BarnTools swag • Advancement based on results, not politics • Work from home for US-based employees or work from the Urbandale, Iowa office