Enterprise Customer Success Manager

🕒 September 24

🇺🇸 United States – Remote

💵 $125k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 53 days.

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Benepass

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🛡️ Insurance

👥 HR Tech

💰 $12M Series A on 2021-09

Healthcare • Insurance • HR Tech

Benepass is a flexible benefits platform designed for people-first companies, offering a range of personalized and adaptable employee benefits solutions. With a focus on meeting the diverse needs of today’s global workforce, Benepass allows companies to provide customized benefits packages that include health savings accounts, flexible spending accounts, wellness programs, professional development, and more. The platform emphasizes ease of use with features like card-first technology, automated enrollment, and real-time engagement metrics. Benepass supports companies in designing competitive benefits programs that enhance employee satisfaction and retention while staying aligned with corporate DEI and wellness values.

📋 Description

• Own a portfolio of 15–20 high-value enterprise accounts through onboarding, renewal, and expansion • Build multi-threaded relationships with executive sponsors, People/HR, Finance, and administrators • Drive adoption through strategic enablement and best-practice guidance • Develop and execute account plans, success plans, and renewal and expansion strategies with Sales • Monitor customer health, renewal risk, and value realization • Lead mitigation plans for at-risk accounts • Represent enterprise customer feedback, business needs, and market insights to Product and Engineering • Create and iterate enterprise Customer Success playbooks, executive business review content, and scalable internal processes • Coordinate cross-functional resources across product, sales, engineering, support, and strategic alliances teams • Report directly to the Head of Customer Operations

🎯 Requirements

• 5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or the Benefits space; enterprise experience strongly preferred • Direct experience working in the Benefits space and/or with complex, multi-stakeholder enterprise customers • Proven success in quota driven roles, with a focus on retention and expansion • Proven track record of managing and growing high-value enterprise accounts, including renewals, executive engagement, and expansion • Demonstrated ability to analyze customer data and business insights to shape account strategy and influence stakeholder decision-making • Ability to engage customer teams at varying levels of technical and non-technical depth, from end users and administrators through C-level stakeholders • Experience orchestrating cross-functional teams and communicating customer needs, risks, and opportunities to Sales, Marketing, Product, and Engineering • Experience with enterprise account planning, executive business reviews, and value-based selling

🏖️ Benefits

• 95% coverage of medical, dental, and vision • $250 WFH setup (one time) • $500/year Learning & Development Benefit • $150/month cell phone + internet • $100/month Wellness • $100/month Co-working and Commuter Benefit • Several team onsites a year • Flexible PTO • Equity • Variable compensation

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