Senior Manager, Client Success

🕒 September 24

🇺🇸 United States – Remote

💵 $145k - $165k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

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Hello Heart

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

💼 Consulting

🧘 Wellness

Healthcare • Consulting • Wellness

Hello Heart is a healthcare technology company offering a mobile app to help individuals track and improve their heart health. The app provides real-time tips, allows users to track their blood pressure, and offers personalized insights to help users manage their heart health more effectively. Hello Heart also partners with businesses, health plans, and labor unions to provide these tools to their employees and members, demonstrating a significant impact on heart health outcomes through personalized and data-driven approaches. Privacy and security of health data are prioritized, ensuring members' health information is protected.

📋 Description

• Lead strategic Fortune 500 accounts with end-to-end ownership of the client lifecycle, including member adoption, account retention, and growth • Build credibility, influence senior stakeholders, and establish trusted relationships with Fortune 500 client leaders • Articulate and present the Hello Heart value proposition • Own customer renewals, revenue retention, and growth • Develop C-Suite customer relationships to gain insight into company goals and strategies • Contribute to product roadmap planning as the customer and user voice • Partner with the product team to identify the ideal user experience • Champion new product offerings with customers

🎯 Requirements

• Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs • 4+ years of enterprise customer success and/or account management experience • Proven track record managing large, complex Fortune 500 employer clients • Deep understanding of employer health care ecosystems and renewal cycles • Ability to develop strategic customer strategies to support customer growth and retention • Willingness to ask hard questions, challenge assumptions, and surface risks • Intellectual curiosity and hunger to learn, demonstrated by digging into data, asking insightful questions, and proactively identifying opportunities • Proven track record exceeding ARR goals and client satisfaction across a book of business • Ability to work with multiple functions within the company and effectively escalate strategically impactful matters to leadership • Stellar written and verbal communication and presentation skills • Highly organized, able to multitask, and adaptable to change • Entrepreneurial, self-sufficient, and able to thrive in fast-paced environments • Willingness to travel up to 40% for client engagement, executive relationship building, and strategic account growth

🏖️ Benefits

• Positive, diverse, and supportive culture • Collaborative, creative, and courageous work environment

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