Mid-Enterprise Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Doppel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Doppel is an AI-native social engineering defense platform that protects organizations from AI-powered impersonation, phishing, deepfakes and multi-channel social engineering attacks. The platform unifies Digital Risk Protection, Human Risk Management (simulation and security awareness training), and Email Security to detect, correlate (via a Threat Graph), and remediate attacker infrastructure across domains, social media, ad networks, telco, marketplaces and dark channels. Doppel emphasizes agentic AI automation for detection, takedowns, phishing triage and scalable SOC workflows, and targets enterprise customers across industries such as financial services, healthcare, technology, retail and manufacturing.

📋 Description

• Own a portfolio of mid-enterprise customers, building strong, trust-based relationships across stakeholders • Guide customers through onboarding, adoption, and renewal to ensure consistent value realization • Proactively monitor account health, identify risks early, and take action to mitigate churn • Drive product adoption through training, enablement, and best practices • Partner with Sales to identify and execute on upsell and expansion opportunities • Lead customer conversations, including business reviews, highlighting impact, outcomes, and ROI • Operate efficiently across a high-volume book of business using scalable processes and tools • Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience • Surface customer feedback and insights to influence product and operational improvements

🎯 Requirements

• 2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity • Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes • Excellent communication and relationship-building skills with both technical and non-technical stakeholders • Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities • Experience with data-driven decision making and account health tracking • Candidates must be authorized to work in the territory in which they're working • Doppel is not currently able to sponsor visas

🏖️ Benefits

• Commissions • Equity participation • Comprehensive benefits