Customer Success Manager

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Zeta Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

📦 Logistics

✈️ Travel

💰 Post-IPO Debt on 2024-09

Consulting • Logistics • Travel

Zeta Global is an AI-powered marketing cloud that leverages proprietary AI and trillions of consumer signals to acquire, grow, and retain customers more efficiently. The Zeta Marketing Platform (ZMP) offers a comprehensive suite of tools, including data management, customer data platforms (CDP), email service providers (ESP), and digital signal processing (DSP), to create individualized customer experiences and improve marketing outcomes. Zeta emphasizes omnichannel marketing, customer intelligence, and data-driven marketing strategies, partnering with brands, agencies, and publishers worldwide to accelerate brand growth and engagement. Their platform is designed to tackle complex marketing challenges with solutions for customer acquisition, growth, and retention through predictive AI and actionable consumer data.

📋 Description

• Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts • Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals • Monitor account performance against forecasts and identify risks and opportunities early • Serve as the primary point of contact and trusted advisor for assigned accounts • Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions • Develop a deep understanding of partner KPIs, monetization strategies, and success metrics • Analyze campaign and platform performance to provide proactive, data-driven recommendations • Identify optimization opportunities and drive execution in partnership with internal teams • Translate data into clear, actionable insights that align with client goals • Own account planning, reporting, and overall account health tracking • Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation • Lead platform demos, onboarding, and training sessions to drive adoption and value realization • Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes • Support RFP responses and strategic opportunities in partnership with Sales • Surface client feedback and insights to inform product and operational improvements

🎯 Requirements

• 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side) • Demonstrated ability to drive renewals and grow revenue within existing accounts • Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders • Experience managing multiple accounts with competing priorities and deadlines • Data-driven mindset with the ability to translate performance into strategic recommendations • Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking • Excellent written and verbal communication skills • Preferred: Experience in digital media, ad tech, or publisher ecosystems • Preferred: Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP) • Preferred: Basic understanding of HTML and campaign setup processes

🏖️ Benefits

• Unlimited PTO • Excellent medical, dental, and vision coverage • Employee Equity • Employee Discounts • Virtual Wellness Classes • Pet Insurance