Partner Success Manager

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Swyft Filings

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Swyft Filings is a business formation service that streamlines the process of launching various types of business entities, including LLCs, C corporations, S corporations, and nonprofits. Since its inception in 2015, the company has assisted over 300,000 entrepreneurs in incorporating their businesses. Swyft Filings offers packages ranging from basic to premium, ensuring compliance with state and federal regulations, providing digital corporate tools, and offering additional services such as trademark registration and corporate tax ID acquisition. They are dedicated to simplifying administrative tasks and offering affordable solutions to help businesses start and maintain operations efficiently.

📋 Description

• Take ownership of newly signed partnerships following the sales handoff and lead partners through onboarding, implementation, activation, and go-live • Develop and manage partner launch plans, timelines, milestones, dependencies, and deliverables • Coordinate with Product, Engineering, Operations, Marketing, Sales, and other internal teams to support successful partner launches • Serve as the primary point of contact for assigned partners and maintain strong, productive relationships • Monitor partner performance, engagement, utilization, customer acquisition, and revenue • Conduct regular partner check-ins and business reviews with partners to discuss performance, opportunities, challenges, and next steps • Identify and pursue opportunities to increase partner adoption, revenue, and penetration across Beacon Nonprofit, SnapMailbox, and 360 Legal Forms • Proactively identify implementation or account risks and coordinate internal resources to resolve issues • Gather partner feedback and share product needs, operational insights, and growth opportunities with internal teams • Maintain accurate partner activity, implementation status, performance, opportunities, and next steps in HubSpot CRM • Help develop scalable processes for partner onboarding, activation, account management, and growth • Success measured by activating and launching newly signed partners, reducing time to go-live, maintaining engagement and retention, increasing revenue and customer acquisition, expanding adoption, resolving risks, maintaining accurate records, and building scalable partner success processes

🎯 Requirements

• Bachelor's degree in Business, Marketing, Communications, Business Administration, or a related field preferred • Two or more years of experience in partnerships, account management, customer success, partner success, implementation, or a related B2B role • Experience managing business relationships through implementation, launch, and ongoing account management • Strong project management skills with the ability to coordinate multiple stakeholders, priorities, and timelines • Strong relationship management, communication, organization, and problem-solving skills • Experience identifying account growth, adoption, expansion, or cross-sell opportunities • Ability to analyze partner performance and translate data into clear actions and recommendations • Experience working cross-functionally with Product, Engineering, Operations, Sales, Marketing, or similar teams • Experience with B2B SaaS, technology, legal, financial, compliance, nonprofit, or professional services solutions preferred • Proficiency with CRM and account management platforms such as HubSpot or similar tools • Self-motivated and comfortable working independently in a results-driven remote environment