Customer Success Manager

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Order.co

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

💳 Fintech

🤝 B2B

💰 $30M Series B - Order on 2022-01

SaaS • Fintech • B2B

Order. co is an AI-powered procurement and finance platform that streamlines purchasing, accounts payable, spend management, and working capital for businesses. The SaaS product automates the full procurement lifecycle—from requisition to payment—offers virtual vendor-locked cards, AP automation, automated reconciliation, and AI-driven sourcing and catalog management to reduce costs and manual work. It integrates with accounting systems (QuickBooks, NetSuite, Sage Intacct), Workday, and SSO providers, targeting finance and procurement teams at growing companies and enterprises seeking tighter spend control, compliance, and efficiency.

📋 Description

• Serve as the main point of contact for assigned accounts, owning the full post-sale customer journey • Build strong relationships with Operations and Finance professionals at small, medium, and large complex organizations • Retain and grow a rapidly expanding book of business • Serve as the expert and go-to consultant on purchasing and payments best practices • Understand clients’ business goals and educate them on leveraging their Order subscription to meet those goals • Increase share of wallet, meet aggressive revenue targets, mitigate churn, and build brand champions • Collaborate with Operations and Product teams to translate customer feedback into platform improvements • Monitor account Support ticket volume and proactively escalate risk • Work with Management to understand analytical trends for clients and identify strategic opportunities

🎯 Requirements

• 2+ years in an Account Management or Customer Success role, ideally in a B2B SaaS environment • Consistently met and/or exceeded revenue and/or retention targets • Experience managing client data within a CRM • Familiarity with highly consultative, short sales cycles • Exceptionally skilled at building strong business relationships • Ability to work equally well with end users and C-level decision-makers • Action-oriented and results driven • Ability to work in a team environment • Ability to prioritize autonomously and ask for advice or help when necessary • Excellent and collaborative written and verbal communication • Self-aware, team-focused, and able to provide insight into process optimization

🏖️ Benefits

• A competitive compensation package including base and uncapped variable components • The opportunity to grow quickly within the GTM organization • Employer-sponsored 401(k) • A deep knowledge and understanding of selling a SaaS B2B product in the purchasing and payment space • The opportunity to grow and perform in a fast-paced environment alongside a stellar team • Flexible time off and remote work policies • Robust medical, dental, vision, and wellness benefits • Generous leave policies and support for new and current parents