Client Happiness Coordinator, Client Success Specialist

🕒 September 29

🌐 United States, Honduras, +6 more countries – Remote

🇺🇸 United States – Remote 🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote

🏄 California – Remote

🏄 California – Remote

💵 $1.1k - $1.1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 34%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 21 days.
• 74 open roles for a team of 138.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Conduct routine check in calls with current clients • Help manage and gatekeep attorney calendars by appropriately scheduling client appointments • Return voicemail calls from current clients • Identify recurring client needs, concerns, or patterns and communicate relevant trends to leadership • Identify opportunities to reengage lapsed leads and help move them closer to resolution • Ask thoughtful questions, actively listen to client concerns, and respond with empathy, professionalism, and a solutions oriented mindset • Develop and maintain strong relationships with current and former clients • Handle inbound calls from current clients and reroute calls belonging to other departments • Support client retention and growth objectives through proactive communication • Cultivate client relationships that can lead to referrals, repeat business, and positive word of mouth • Perform general administrative duties, including handling phone calls, maintaining client calendars, sending mailings, and managing general communication • Track and report weekly call volume, lapsed lead conversion, and meaningful client touchpoints • Maintain accurate records in CRM and Case Management systems • Contact clients who send messages to determine whether they would like to schedule an appointment • Contact law enforcement agencies regarding requested reports • Make outbound calls to former clients, current clients, unretained leads, and referral sources • Provide proactive updates following court appearances or scheduling changes • Encourage online reviews, referrals, and newsletter opt ins • Identify opportunities for additional services and referrals • Provide appropriate referrals through the firm’s curated Team 100 list • Follow up with District Attorney offices regarding discovery • Contact District Attorney offices on Mondays regarding charges for current clients with precharging matters • Schedule trial preparation calls • Schedule strategy sessions

🎯 Requirements

• Location: California • Time Zone: PST • Office Hours: 9:00 AM to 6:00 PM, Monday through Friday • Expected call volume: approximately 75 to 100 calls per day • Frequent inbound and outbound client communication, proactive follow up, scheduling, and coordination with internal teams • Comfort working with CRM and Case Management systems • Experience in customer service or client relations is required • Previous experience working in a law firm is preferred • Background in sales or client success is preferred • Strong written and verbal English communication skills • Comfortable handling a high volume of calls while maintaining a warm, professional, and personalized approach • Ability to manage sensitive client information professionally and maintain accurate records • Strong customer service and client relationship management skills • Excellent verbal and written communication skills • High level of organization and attention to detail • Strong interpersonal skills and ability to build rapport quickly • Empathetic and attentive approach • Confident and assertive communication style while maintaining professionalism and kindness • Ability to ask thoughtful and appropriate questions to identify client needs • Proactive and self motivated approach • Strong follow through and accountability • Ability to manage a high volume of calls and client interactions efficiently • Comfortable working with CRM and Case Management systems • Ability to accurately document conversations, outcomes, referrals, client information, and follow up actions • Ability to identify patterns, recurring client needs, and opportunities and communicate relevant observations to leadership • Ability to receive feedback and implement changes quickly • Strong problem solving and solutions oriented mindset • Ability to maintain professionalism when handling sensitive or emotionally charged client interactions • Ability to prioritize tasks and manage multiple responsibilities in a fast paced environment • Genuine interest in helping people and creating positive client experiences • English and Spanish languages

🏖️ Benefits

• Remote job opportunity • Great Place to Work Certification • Recruiter guidance through the application process

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