Field Service Support Technician

Job not on LinkedIn

🕒 May 15

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $0 - $15 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Connect America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🤖 Artificial Intelligence

☁️ SaaS

💰 Private Equity Round on 2010-01

Healthcare • Artificial Intelligence • SaaS

Connect America is a leading provider of digital health solutions focused on remote patient monitoring and connective care solutions. Their innovative platform integrates connected devices with tech-enabled remote care services, analytics, and a 24/7 concierge call center, empowering individuals to age safely and independently at home. With an AI virtual health assistant and robust analytics engine, they enhance patient engagement, medication adherence, and overall health outcomes while reducing unnecessary hospitalizations and healthcare costs.

📋 Description

• Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner • Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products • Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers • Schedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standards • Acclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its use • Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment • Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required • Provides management with feedback and ideas for continuous improvement • Occasional evening and/or weekend appointments required for emergency service work orders

🎯 Requirements

• Valid Driver’s license (Up to 75% travel - local within 100-mile radius) • Ability to adjust training to meet the needs of our subscribers • Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications) • Ability to organize and prioritize multiple tasks and to follow step by step installation instructions • Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change • Ability to lift up to 40 pounds and ability to climb stairs

🏖️ Benefits

• Flexibility in work schedule • Eligibility for mileage reimbursement