Patient Financial Services Specialist

Job not on LinkedIn

🔥 2 hours ago

🌵 Arizona, Florida, +10 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote ⚜️ Louisiana – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

💵 $47k - $52k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💸 Financial Planning and Analysis (FP&A)

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Connecting for Better Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

Connecting for Better Health is a nonprofit coalition dedicated to improving health and social service data sharing in California. The organization brings together providers, caregivers, health plans, advocates, and community organizations to collaborate on enhancing data sharing policies. Their initiative promotes the Data Exchange Framework (DxF), which aims to facilitate secure and efficient exchanges of health and social services information to support better whole-person care.

📋 Description

• Serve as the primary point of contact for patients regarding billing, statements, claims, balances, payments, and financial responsibility through phone, email, chat, and other communication channels. • Educate patients on insurance coverage, out-of-pocket costs, statements, payment options, and Oshi's billing model in a clear, professional, and empathetic manner. • Manage assigned patient accounts receivable to drive timely resolution of outstanding balances. • Conduct proactive outreach to patients regarding unpaid balances, billing questions, payment arrangements, and next steps. • Assist patients with establishing payment plans and navigating available payment options. • Research and resolve patient billing issues, payment discrepancies, and account questions by partnering with internal teams. • Support collection efforts, including management of aging patient balances, bad debt accounts, and escalation workflows. • Maintain accurate documentation of patient interactions, account activity, payment arrangements, and resolution outcomes. • Support the development and optimization of patient collection strategies, including credit card on file programs, payment workflows, and collection technology solutions. • Monitor patient AR performance, including aging, collections activity, payment trends, and other key metrics; provide insights and recommendations to leadership. • Analyze patient billing trends and recurring issues to identify opportunities for process improvement and enhance the patient's financial experience. • Collaborate with Eligibility & Benefits, Accounts Receivable, Clinical Operations, and other stakeholders to resolve coverage, billing, and payment issues. • Support month-end reporting, reconciliation activities, and other operational needs related to patient AR. • Ensure compliance with organizational policies, HIPAA, payer requirements, and healthcare billing regulations.

🎯 Requirements

• 2+ years of experience in healthcare revenue cycle, patient financial services, medical billing, or patient accounts receivable. • Experience working directly with patients or customers regarding billing, payments, financial responsibility, or account resolution. • Strong understanding of patient billing, claims, payment plans, and balance resolution. • Experience managing patient AR, collections activities, or payment follow-up. • Experience implementing or supporting patient collection strategies, including credit card on file programs, payment automation, or collections platforms. • Strong customer service skills with the ability to communicate clearly, professionally, and empathetically. • Experience working successfully in a remote work environment with strong self-management and communication skills. • Strong problem-solving skills with the ability to research issues, identify solutions, and collaborate across teams. • Ability to manage multiple patient accounts, inquiries, and priorities in a fast-paced environment. • Proficiency with Google Workspace (particularly Google Sheets) and the ability to quickly learn and navigate multiple healthcare technology platforms.

🏖️ Benefits

• Employer-sponsored medical, dental, and vision coverage • Unlimited PTO + 11 paid company holidays • Eligibility to contribute to 401(k) • Tailored professional development opportunities as we scale • Access to Overalls, because we know life happens