IT Support Technician – Part-Time

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $38 - $40 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Connection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

📋 Description

• Provide remote technical support to end users for hardware, software, and connectivity issues. • Troubleshoot and resolve Microsoft 365 (Office 365) issues. • Administer basic user account management within Active Directory. • Support Wi-Fi connectivity, printer troubleshooting, and general desktop support. • Diagnose and resolve common PC and peripheral issues. • Deliver timely, professional, and customer-focused support while maintaining clear communication with users. • Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate support teams. • Document support activities and follow established support processes.

🎯 Requirements

• 5+ years of hands-on IT support or Help Desk experience. • Strong experience supporting Microsoft 365 (Office 365) and Active Directory. • Experience troubleshooting Windows operating systems, hardware, printers, Wi-Fi, and common desktop applications. • Excellent communication and interpersonal skills with a strong customer service mindset. • Ability to work independently in a remote support environment. • Strong troubleshooting, organization, and time management skills.