Senior Endpoint Support, Desktop Engineer

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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Connection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

📋 Description

• Serve as the Tier 3 escalation point for complex desktop and endpoint support issues. • Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues. • Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer. • Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID. • Manage endpoint provisioning, configuration, deployment, and lifecycle management. • Assist with endpoint security, device compliance, software deployments, and policy management. • Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues. • Document technical solutions, standard operating procedures, and best practices.

🎯 Requirements

• 5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience. • Experience supporting enterprise Microsoft Windows environments. • Strong knowledge of: Microsoft 365 (O365) Active Directory Microsoft Intune Windows Autopilot Endpoint Management • Experience troubleshooting complex desktop, hardware, software, and endpoint issues. • Excellent customer service, communication, and interpersonal skills. • Experience mentoring or supporting junior technicians and acting as an escalation resource. • Ability to work independently in a remote environment while supporting Central Time business hours.

🏖️ Benefits

• benefits