Implementation Analyst

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $60k - $67.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

👻 Ghost score 0%

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Consensus Cloud Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt - Consensus Cloud Solutions on 2025-07

Healthcare • SaaS • Artificial Intelligence

Consensus Cloud Solutions is a public company (NASDAQ: CCSI) that started as a digital cloud faxing organization over 20 years ago and spun off from J2 Global (Ziff Davis) in October 2021. It is described as the global leader of digital cloud fax technology and provides solutions that transform unstructured digital documents into secure, advanced healthcare standard HL7/FHIR structured data. The company leverages Natural Language Processing and AI to create analytics-ready data for clinicians, enabling secure handling of healthcare documents and integration with healthcare data standards. It focuses on the healthcare industry, emphasizing secure cloud fax and document-to-data transformation.

📋 Description

• Own the end-to-end customer experience during solution implementation • Onboard eFax Corporate, jSign Enterprise, and Athena Fax2Direct clients • Install, configure, and create automation workflows using the SST application • Install, configure, and build All Access solutions on customer servers • Drive Clarity CD implementations and meet CCSI project implementation standards • Provide project status reporting and summaries through weekly calls, emails, and meetings • Conduct knowledge-transfer engagements and document progress in tracking systems • Coordinate, schedule, and execute customer project training sessions • Train customers on the Consensus eFax product suite and Consensus Summit Automation tools, including All Access • Participate actively in team scrums and collaborate with cross-functional teams • Assist the product team with Clarity AI prompting and teaching AI to find needed data • Provide internal feedback on products and solutions • Expand product knowledge across the team’s product and solution base • Advocate for customer needs based on the current market • Optionally participate in on-call duties for the CS Support team • Perform other assigned or requested duties

🎯 Requirements

• 2+ years of customer service experience with direct client interaction and issue/task resolution responsibilities • 2+ years practical experience troubleshooting technical issues • Very strong organizational, presentation, and verbal and written communication skills • Ability to analyze, design, recommend, and document workflows with clients • Aptitude to classify problems as system, training, or process and recommend appropriate corrections • Automation tool experience (scripting) desired • Critical thinking, resourcefulness, initiative, and strong attention to detail • Exceptional time management and organizational skills • Ability to work independently, multitask, prioritize responsibilities, and adapt to changing priorities • Bachelor's degree or equivalent job experience • 2+ years electronic fax usage (standout qualification) • 2+ years automation tool (scripting) experience (standout qualification) • 2+ years training experience, in person or remote (standout qualification) • Fully remote within the U.S. • Availability to support East Coast operations while based in Eastern Time or Pacific Time, starting at 6:00 AM PT • No sponsorship eligibility • Active U.S. citizenship or green card holder status, residing in the U.S. for a minimum of 3 consecutive years • Satisfactory completion of an extensive Federal Government background check for a Public Trust Position • Ability to sit for long periods and handle long periods of screen time • Reliable, high speed internet

🏖️ Benefits

• Annual performance bonus • Employee Stock Purchase Plan (ESPP) • Enhanced time off packages • Benefits • Fully remote work within the U.S. • Up to 10% travel • Reliable, high speed internet requirement for remote work

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