Customer Marketing, Analyst Relations

🔥 4 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Constructor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

💰 $25M Series B - Constructor on 2024-06

SaaS • Artificial Intelligence • eCommerce

Constructor is an AI-native, API-first platform that provides product search and discovery solutions optimized for e-commerce. The company offers a commerce reasoning engine and a suite of features — search, autosuggest, personalized recommendations, AI shopping agents, attribute enrichment, retail media, and cross-channel discovery — to help retailers and enterprises deliver personalized discovery experiences across onsite and offsite touchpoints. Constructor positions itself as a specialist in product discovery for both B2C and B2B retail, integrating with existing tech stacks and emphasizing transparent, explainable AI for merchandising and conversion optimization.

📋 Description

• Design and run lifecycle campaigns that drive product and feature awareness among the existing customer base • Build and execute adoption campaigns in partnership with Product and Customer Success that move customers from awareness to active usage of new and underutilized features • Produce a steady cadence of compelling customer stories across formats: written case studies, video, slide-ready summaries, and co-branded content • Build and manage a customer reference and advocacy program — identifying, recruiting, and nurturing customer advocates without burning them out • Identify and develop upsell-ready customer segments — working with Product Marketing, CS and Sales to create marketing programs that convert engaged, high-adoption customers into expansion pipeline for additional products • Own management of the AR program: help design annual strategy, briefing preparation, inquiry management, evaluation cycles, and ongoing analyst engagement • Manage our presence in major analyst evaluations (Magic Quadrant, Forrester Wave, IDC MarketScape, etc) — from submission strategy through final publication • Lead briefing preparation: working across product, product marketing, and leadership to build crisp, evidence-backed narratives and prep executive spokespeople • Maintain an AR intelligence function — tracking analyst sentiment, surfacing relevant research, and feeding competitive and market insights back to product and go-to-market teams • Help maintain genuine relationships with tier-1 and tier-2 analysts, understanding what each analyst cares about and tailoring our engagement accordingly

🎯 Requirements

• 3+ years of experience in customer marketing: running campaigns specifically designed to drive customer engagement (product adoption and advocacy) • Has run multiple customer-focused programs end-to-end (loyalty campaigns, onboarding journeys, expansion/upsell plays, customer advisory boards, etc) • Heavy involvement in content creation — case studies, customer stories, or executive communications • Experience working with CRM data (Salesforce) and customer lifecycle metrics (NPS, CSAT, expansion signals) • Comfort working cross-functionally with product, sales, and executive stakeholders to gather input and drive alignment • Has managed a customer reference or advocacy program (preferred) • Experience managing analyst relations, especially Gartner and Forrester including writing briefing documents and/or positioning narratives (preferred)

🏖️ Benefits

• Health insurance • Professional development opportunities