Customer Representative

Job not on LinkedIn

🔥 4 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Consumer Cellular, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

📡 Telecommunications

👥 B2C

🛒 Retail

💰 Private Equity Round on 2020-12

Telecommunications • B2C • Retail

Consumer Cellular, Inc. is a wireless service provider that offers affordable and flexible mobile phone plans tailored primarily for older adults. The company focuses on providing excellent customer service and easy-to-use technology to enhance the communication experience for its users.

📋 Description

• Take approximately 4+ customer calls per hour from customers across the USA • Provide customer service and support for cellular phones, billing, and general questions • Troubleshoot basic phone functions, device issues, and service issues • Guide customers through changing SIM cards, downloading apps, adding contacts, and other step-by-step solutions • Navigate multiple screens and systems simultaneously • Remain available and present throughout the shift except during assigned breaks and lunch • Work collaboratively with teammates and appreciate differing strengths and talents

🎯 Requirements

• High school diploma or equivalent required • At least 6 months of customer service experience • Remote customer service experience preferred • Basic computer skills, including general typing, common software applications, and internet navigation • Internet connection with at least 20 MBPS upload speed and 100 MBPS download speed • Internet provider cannot be satellite, Wi-Fi, or cellular data • Quiet, distraction-free office setting in the home • Two monitors • Friendly, learning-focused attitude • Pre-employment background check and drug screen required

🏖️ Benefits

• Opportunity to earn shift differentials for evening and weekend hours worked • Full-time, part-time, and split-shift options • Career growth and self-promotion opportunities through meeting and maintaining metrics • Full-time, 5-week training that is 100% paid • Benefits at affordable rates (as low as $25/paycheck) • Employer-provided equipment • Remote work from home • Savings on gas and lunches out