Bi-Lingual Credit Counselor

🕒 April 17

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

🛋️ Counselor

🚫👨‍🎓 No degree required

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American Consumer Credit Counseling

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

💸 Finance

🤝 Non-profit

👥 B2C

Finance • Non-profit • B2C

American Consumer Credit Counseling is a nonprofit credit counseling agency dedicated to assisting individuals and families in managing their financial challenges. They offer a variety of services including credit counseling, debt management programs, and financial education aimed at helping clients regain control of their finances, reduce debt, and improve overall financial health. With a focus on personalized solutions and support, ACCC empowers consumers to make informed decisions about their financial futures.

📋 Description

• Assist financially distressed clients in creating personalized financial plans by providing budgeting guidance and effective debt management strategies. • Analyze budgets, review credit reports, and explain debt-management options. • Manage a consistent call volume, meet production and quality benchmarks, and document counseling sessions accurately. • Follow all processes and procedures as outlined in the training guide and complete all required training programs within designated timeframes.

🎯 Requirements

• High School Diploma or equivalent required • 1+ years of customer service experience, with at least 6 months in a call center or phone-based environment. • NFCC Credit Counselor Certification (to be obtained within the first 6 months of employment) • Basic computer knowledge • Strong mathematical skills • Ability to read and interpret documents such as safety rules, operating instructions, procedure manuals, and standard operating procedures (S.O.P.s) • Ability to write routine reports and client correspondence • Demonstrate telephone etiquette, time management, and attention to detail • Reliable internet connection and a quiet, dedicated workspace for remote work • Ability to comprehend verbal and written information and respond effectively to clients and colleagues.

🏖️ Benefits

• Equipment and tools provided by the company including phone, computer, headset, and other necessary items for remote work. • Reliable internet access is essential for performing job functions.