Quality Control Manager

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ContinuityGS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔐 Security

🏢 Enterprise

Security • Consulting • Enterprise

ContinuityGS is a company that offers global risk mitigation solutions to complex problems. They provide a wide range of services including security and risk management, staffing and project management, linguistic services, as well as operational and support services. Their mission involves bridging divides and promoting sustainable development through their comprehensive and holistic solutions. They address diverse environments, offering training services in security, language, deployment, and cultural awareness. ContinuityGS operates internationally and integrates humanitarian principles in their efforts.

📋 Description

• Preparing reports and maintaining records of work accomplishments, quality metrics, and administrative activities • Coordinating the preparation, presentation, and communication of work-related information to leadership • Developing, implementing, and maintaining quality assurance and quality control programs • Monitoring transaction processing and customer service standards throughout the business lifecycle • Conducting financial analyses, operational evaluations, and quality assessments • Planning and performing internal audits to ensure compliance with contractual and operational requirements • Serving as the primary point of contact for external inspections, audits, and compliance reviews • Identifying process improvement opportunities and recommending corrective actions • Collaborating with program leadership to maintain operational excellence and continuous improvement • Performing other duties as assigned • This position is primarily remote. Travel may be required, including occasional short-notice travel, to support operational and contractual requirements.

🎯 Requirements

• Experience in quality assurance, quality control, compliance, auditing, program management, investigations, case management, law enforcement, or related fields • Experience working with programs serving foreign-born populations • Demonstrated leadership experience as a manager, supervisor, team lead, mentor, auditor, or quality control professional • Experience reviewing, evaluating, developing, and improving operational processes and quality systems • Strong analytical, organizational, and problem-solving skills • Ability to thrive in a dynamic, fast-paced environment while maintaining professionalism and discretion • Experience working with diverse populations and multicultural environments • Ability to work flexible schedules, including weekends and holidays, when mission requirements dictate • Foreign language proficiency is a plus • Minimum Requirements • - Be a U.S. Citizen • - Successfully complete all required pre-employment screening and government suitability requirements, including: • - Background investigation • - Fingerprinting • - Credit review, where applicable • - Completion of the OF-306 Declaration for Federal Employment (or equivalent required forms) • - Employment eligibility verification (Form I-9) • - Possess and maintain a valid driver's license • - Be able to obtain and maintain any required government approvals throughout employment • - If applicable, certify registration with the Selective Service System in accordance with federal law