Global Support and Services Technician

Job not on LinkedIn

🔥 2 minutes ago

🐊 Florida, Missouri, +1 more states – Remote

🐊 Florida – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Air Products

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1940

💼 Consulting

📦 Logistics

⚡ Energy

Consulting • Logistics • Energy

Air Products is a leading global industrial gases company that provides a wide range of atmospheric and process gases, as well as related equipment and services. The company is dedicated to supporting customers in various industries, providing solutions that enhance efficiency and sustainability. Their products are used in multiple applications, including manufacturing, energy production, and healthcare, with a strong focus on innovation and technology.

📋 Description

• Serve as Air Products' primary technical representative at customer sites • Plan, coordinate, and execute commissioning, startup, maintenance, and service activities • Diagnose, troubleshoot, repair, and maintain mechanical, electrical, and industrial equipment • Provide technical guidance, operational support, and customer training • Ensure compliance with company, safety, environmental, and regulatory standards • Develop, review, and update commissioning and service procedures • Complete service reports, expense reports, time reporting, technical documentation, and customer follow-up • Provide technical input to quotations, spare-parts recommendations, service proposals, and follow-up activities • Collaborate with internal teams to resolve technical issues and improve service delivery • Identify continuous-improvement opportunities to enhance customer satisfaction and operational efficiency • Support GSS sales and spare-parts activities by preparing quotations, following up with customers, and coordinating orders • Support special projects and assignments directed by the Customer Support Manager • Own assigned service activities from preparation through execution, reporting, follow-up, and technical closeout • Maintain current knowledge of Air Products' equipment, technologies, and best practices • Travel domestically and internationally approximately 30% of the time

🎯 Requirements

• Technical diploma, associate degree, bachelor's degree, or equivalent experience in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field • 3 to 5 years of experience in field service, commissioning, industrial maintenance, or technical support • Strong troubleshooting and analytical problem-solving skills • Ability to read and interpret technical drawings, wiring diagrams, schematics, and equipment manuals • Ability to plan and execute field assignments independently, manage priorities, follow established procedures, and escalate technical or safety concerns when required • Excellent communication and interpersonal skills with a customer-focused approach • Proficiency with service management software, reporting tools, and Microsoft Office applications • Commitment to safety, quality, and environmental compliance • Ability and willingness to travel domestically and internationally approximately 30% of the time, including overnight stays, extended customer-site assignments, and travel outside normal business hours • Ability and willingness to work onboard vessels and at land-based industrial facilities, including machinery spaces and other operational environments, while complying with applicable safety requirements • Flexibility to support customers outside normal business hours, including occasional evenings or weekends • Ability to participate in an on-call support rotation • Valid driver's license • Ability to obtain and maintain a valid passport and required travel documentation • Preferred: experience with industrial gas generation, marine industry, membrane separation systems, compressors, instrumentation, PLC-based controls, process equipment, or similar technologies • Preferred: experience conducting customer training and technical presentations • Preferred: knowledge of commissioning and startup procedures for industrial and marine systems • Convenient access to a major airport and ability to meet travel requirements for candidates based outside the preferred St. Louis location

🏖️ Benefits

• Affordable medical, dental, and vision insurance available day one of employment • 401(k) retirement savings plan with 100% vested company core and match • Paid vacation, holidays, and sick time • Paid parental leave • Adoption assistance • Flexible spending accounts • Life Insurance (AD&D), Supplemental AD&D • Employee Assistance Program (EAP)