Support Center Technician I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $62k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Copeland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1921

Copeland is a global company with a presence in multiple regions including North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa. The company provides its services in a variety of languages to cater to different markets. Copeland is engineered for sustainability, indicating a commitment to eco-friendly practices. They offer resources for investors, news updates, career opportunities, patent information, and are focused on accessibility and privacy. This suggests a company that operates in a multinational and possibly diverse set of industries, with a strong emphasis on sustainability and inclusivity.

📋 Description

• Serve as the primary point of contact for clients and internal teams seeking technical assistance related to refrigeration and control systems • Provide remote and on-site support to diagnose, troubleshoot, and resolve issues involving compressors, valves, controls, and refrigerant circuits • Collaborate with field technicians and engineers to resolve complex technical challenges • Maintain accurate records of support requests, troubleshooting steps, and solutions • Generate reports on system performance and recommend improvements • Contribute to technical documentation and knowledge base materials • Conduct training sessions and develop instructional resources for technicians and clients • Participate in standard business hours and a rotating on-call schedule • Travel to a Copeland site regularly as needed to collaborate with teams or customers

🎯 Requirements

• 2 years of experience in BAS, BMS, or facility controls systems • Strong troubleshooting and problem-solving skills in electrical or controls systems • Ability to collaborate effectively with customers, technicians, and engineers • Availability to participate in a weekly on-call rotation • Experience with food retail case controllers (preferred) • Previous field or contractor installation experience (preferred) • Proficiency in reading and troubleshooting electrical prints and communications systems (preferred) • Legally authorized to work in the United States • No current or future work authorization sponsorship required

🏖️ Benefits

• Additional stipend when on-call shifts occur • Medical insurance plans • Dental and vision coverage • 401(k) • Flexible time off plans • Paid parental leave • Vacation and holiday leave • Fully remote work arrangement • Employee resource groups • End-to-end employee development from onboarding through senior leadership