Admissions Coordinator

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🔥 4 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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COPA - The Colorado Providers Association

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1994

⚕️ Healthcare Insurance

🌍 Social Impact

🤝 Non-profit

Healthcare Insurance • Social Impact • Non-profit

COPA - The Colorado Providers Association is a member-focused organization dedicated to advocating for behavioral health and substance use care for the residents of Colorado. The association strives to elevate the voices of prevention, treatment, and recovery providers to ensure equitable access to care and improve outcomes for individuals facing substance use disorders and related behavioral health needs. Through legislative support, training, and resources, COPA works to foster a connected community among its members and enhance the overall quality of care available in the state.

📋 Description

• Serve as the first point of contact for prospective clients and referring providers via phone and web. • Proactively manage inbound and outbound referrals, ensuring timely follow-up and movement through the intake pipeline. • Act as a key connector to the community, building and sustaining relationships with referral partners to drive appropriate referrals into PHP and IOP services. • Utilize active listening to understand referral context, uncover client needs, and establish trust. • Educate clients and referral partners on Partial Hospitalization and Intensive Outpatient programs, including clinical appropriateness, structure, and expectations. • Apply consultative selling and motivational interviewing techniques to guide clients toward next steps and support confident decision-making. • Approach each interaction with a conversion-minded mindset while maintaining empathy, ethics, and clinical appropriateness. • Conduct initial intake screenings to gather relevant clinical, demographic, and logistical information. • Schedule virtual level-of-care evaluations with Guidelight clinicians and ensure readiness for appointments. • Support clients in navigating technology and understanding next steps to prevent drop-off. • Coordinate the collection and submission of relevant prior medical records from clients and referral sources. • Ensure documentation is accurate, complete, and accessible to clinical teams. • Track all client and referral activity in CRM and EMR systems with precision and accountability.

🎯 Requirements

• Must be based in EST. • Minimum of 2-3 years of prior working experience in intake and admissions in a healthcare provider organization. • Comfortable with technology and able to seamlessly navigate between multiple platforms, especially with Customer Relations Management (CRM) and Electronic Medical Records (EMR) platforms. • Exceptional interpersonal and communication skills, with a proven ability to handle objections and high-call environments. • A natural problem-solver who can navigate client concerns with empathy and professionalism. • Commitment to diversity, equity, and inclusion, with the ability to contribute to a culturally competent working environment.

🏖️ Benefits

• Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance. • Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration • 401(k) with company match. • All licensing fees covered, including opportunities for cross-licensure when applicable. • Annual stipend for tuition reimbursement, ongoing education, or CEUs. • Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.