Admissions Coordinator

Job not on LinkedIn

🕒 July 13

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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COPA - The Colorado Providers Association

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1994

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

COPA - The Colorado Providers Association is a member-focused organization dedicated to advocating for behavioral health and substance use care for the residents of Colorado. The association strives to elevate the voices of prevention, treatment, and recovery providers to ensure equitable access to care and improve outcomes for individuals facing substance use disorders and related behavioral health needs. Through legislative support, training, and resources, COPA works to foster a connected community among its members and enhance the overall quality of care available in the state.

📋 Description

• Serve as a primary contact for prospective clients and referring providers through phone and web-based channels • Engage clients experiencing anxiety, ambivalence, emotional dysregulation, or behavioral health crises • Build rapport while maintaining structure and control of conversations • Guide clients through demographics, insurance, screening, program education, scheduling, and next steps • Conduct structured initial screenings and gather clinical, demographic, and logistical information without performing clinical assessments • Recognize potential risk or clinical-fit concerns and escalate appropriately • Educate clients and referral partners about PHP and IOP programs • Help clients navigate scheduling, technology, insurance, and other barriers to care • Use active listening, motivational interviewing, and consultative communication to support movement toward treatment • Address objections, ask for commitment, and improve conversion while maintaining ethical and clinically appropriate interactions • Manage inbound and outbound referrals and assigned cases through the admissions pipeline • Complete follow-ups and close loops with clients, referral partners, clinicians, and internal teams • Monitor stalled cases, missing information, and funnel leakage; take corrective action • Verify insurance eligibility and benefits and explain coverage, costs, and payment expectations • Capture and document information in CRM and EMR systems • Coordinate prior medical records and referral documentation • Complete handoffs to clinical and operational partners • Manage high call volumes, active cases, SLAs, documentation, and follow-up work • Navigate CRM, EMR, scheduling, insurance, and other technology platforms • Identify workflow improvements and participate in call reviews, quality audits, calibration, coaching, and performance improvement activities • Meet Central Intake metrics for responsiveness, conversion, throughput, documentation quality, and follow-up completion

🎯 Requirements

• Bachelor’s degree in health, human services, psychology, or a related field (required) • 2–3+ years of experience in a high-volume, front-line healthcare, behavioral health, substance use, patient access, intake, admissions, triage, or healthcare contact-center environment • Working knowledge of insurance coverage, including verifying eligibility and benefits, explaining coverage and out-of-pocket costs, and identifying insurance or financial barriers to care • Experience interacting with individuals in emotionally sensitive, complex, urgent, or high-pressure situations • Strong communication and interpersonal skills • Strong judgment and clinical curiosity, while maintaining the boundary between screening and clinical assessment • Ability to manage multiple active cases, competing priorities, follow-up requirements, and time-sensitive workflows • Strong organizational skills and exceptional attention to detail • Clear, concise written communication and documentation skills • Comfort being measured against responsiveness, conversion, throughput, SLAs, and quality metrics • Strong technology skills and ability to navigate multiple systems simultaneously, including CRM and EMR platforms • Ability to receive and apply direct feedback and participate in coaching, call review, auditing, and calibration • Ability to work effectively in an evolving environment where processes and playbooks may continue to develop • Clinical licensure is not required

🏖️ Benefits

• Medical, dental, and vision insurance • HealthJoy unlimited therapy • UHC wellness program • HSA/FSA options • Pet insurance • Responsible PTO for full-time and part-time employees • 401(k) with company match • All licensing fees covered, including opportunities for cross-licensure when applicable • Annual stipend for tuition reimbursement, ongoing education, or CEUs • Structured clinical supervision toward licensure for pre-licensed clinicians • Best-in-class supervision grounded in the state-of-the-art PHP/IOP curriculum for clinicians