Copyright Clearance Center (CCC)
501 - 1000 employees
Founded 1978
📋 Compliance
📚 Education
Compliance • Education • Software
Copyright Clearance Center (CCC) is a leading provider of copyright licensing solutions and software services designed to facilitate the permissions and reuse of copyrighted content across various industries. CCC Marketplace enables users to obtain permissions and access a diverse range of content from thousands of publishers, ensuring compliance with copyright regulations. With robust software solutions like RightFind, the company supports academic and business institutions in managing copyright compliance efficiently, ultimately promoting innovation in content sharing and usage.
Customer Account Specialist
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Copyright Clearance Center (CCC)
501 - 1000 employees
Founded 1978
📋 Compliance
📚 Education
Compliance • Education • Software
Copyright Clearance Center (CCC) is a leading provider of copyright licensing solutions and software services designed to facilitate the permissions and reuse of copyrighted content across various industries. CCC Marketplace enables users to obtain permissions and access a diverse range of content from thousands of publishers, ensuring compliance with copyright regulations. With robust software solutions like RightFind, the company supports academic and business institutions in managing copyright compliance efficiently, ultimately promoting innovation in content sharing and usage.
📋 Description
• Ensure quality handling and resolution of calls and emails while meeting established business and productivity objectives • Craft well-written, easily understandable responses to complex client inquiries with precision and clarity • Use software and systems knowledge to assist customers with technical issues • Extract and synthesize pertinent details from customer communications • Deliver exceptional customer service through empathy, compassion, and understanding • Provide solutions to better serve customers and improve the customer experience • Maintain meticulous organization and adhere to established processes • Collaborate effectively within a team environment • Embrace continuous learning to deepen knowledge of CCC, its customers, and products
🎯 Requirements
• 1–3 years’ experience in a customer-facing role or a bachelor’s degree in a field emphasizing quality communications and writing skills • Exceptional writing skills with a strong command of the English language • Experience in publishing, licensing, or SaaS industries is a plus • Comfortable and proficient using and supporting various technology applications simultaneously • Strong problem-solving skills and aptitude for learning new technologies • Highly detail-oriented with the ability to focus on relevant information • Skilled at expressing complicated concepts using simple, clear language while exhibiting composure and politeness • Experience with Salesforce is a plus
🏖️ Benefits
• Performance bonus eligible • Excellent benefits • Remote position
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