Key Customer Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $25 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Geiger

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1878

📣 Marketing

📚 Education

🤝 Non-profit

Marketing • Education • Non-profit

Geiger is a platform dedicated to helping individuals move to and thrive in Maine. By providing resources such as job postings, networking opportunities, and community guides, Geiger aims to support newcomers and locals alike in discovering the best of what Maine has to offer. The platform features insights from residents, information on local industries, and opportunities for continuing education, fostering a sense of community and facilitating economic development in the region.

📋 Description

• Build and maintain professional relationships with assigned sales partners and their customers • Identify customer and sales partner needs and provide proactive support • Research products and negotiate with suppliers to provide competitive pricing • Obtain quotes and coordinate PSA and specification samples • Bring creative product and selling ideas to sales partners • Manage orders from entry through completion, including order status, claims, issues, and commission accuracy • Prepare and enter orders in Geiger’s online order entry system • Advise sales partners and customers on Geiger processes, programs, and solutions • Coordinate custom orders with Vendor Relations, Product Safety, and other corporate teams • Develop working knowledge of billing and receivables processes to ensure accurate order processing • Monitor sample expenses and manage business development funds • Partner with creative and support teams on customer projects and sales opportunities • Seek Regional Sales VP approval for special commission splits and low-margin agreements as needed • Communicate with the manager regarding special requests, customer needs, and support opportunities • Prioritize and manage daily workflow to meet service expectations and business goals • Respond promptly to calls, emails, and messages with answers, guidance, and follow-through • Participate in supplier webinars, meetings, and industry events • Support sales and marketing efforts for potential Global accounts, including product selection, RFP support, PowerPoint presentations, mock websites, and customer sales meetings • Participate in occasional customer visits, trade shows, and field visits with sales partners • Perform other related duties as needed

🎯 Requirements

• At least two years of progressively responsible customer service or sales experience • Experience supporting large or high-volume accounts in a customer service or sales capacity • Strong written, verbal, presentation, and negotiation skills • Excellent interpersonal and customer relationship skills • Strong problem-solving and conflict-resolution abilities • Ability to manage multiple priorities efficiently with close attention to detail • Sound judgment and ability to work independently while collaborating effectively as part of a team • Strong proficiency with Microsoft Word, Excel, Outlook, and PowerPoint • Strong math, writing, presentation, and general business skills typically associated with a two-year college degree or equivalent experience • Strong promotional products industry and product knowledge • MAS (Master Advertising Specialist) certification

🏖️ Benefits

• Competitive compensation package • Full benefits package • Education Reimbursement • 401k with match • Optional work remotely from home for added flexibility • Occasional travel for customer visits, trade shows, industry events, and field visits with sales partners