Customer Digital Engagement Specialist

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🔥 2 hours ago

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Sembi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

☁️ SaaS

🔐 Security

🤝 B2B

SaaS • Security • B2B

Sembi is a B2B SaaS provider delivering a unified portfolio of software quality and security tools. It offers test management, automation, reporting, and AI-driven test optimization (TestRail, Xray, Testmo, Ranorex, Xporter, DesignWise) alongside application security and code-analysis solutions (PreEmptive, Kiuwan). Sembi focuses on ease of use, scalability, and enterprise-grade support to help development and QA teams improve quality, strengthen security, and accelerate product delivery.

📋 Description

• Design and execute customer email and in-app engagement campaigns • Create automated customer journeys for onboarding, adoption, renewals, and expansion • Segment customers based on behavior, lifecycle stage, or health • Develop self-service content such as webinars, knowledge base articles, videos, and guides • Track engagement metrics and optimize campaigns using A/B testing • Partner with Customer Success, Product, Marketing, and Support teams • Identify customers who may need human outreach based on digital engagement signals

🎯 Requirements

• 1-3 years of experience in Customer Success, digital/community engagement, or customer marketing operations • Hands-on experience with Pendo or a comparable digital adoption/engagement platform is required • Comfort working with digital community platforms (forums, in-app communities, or similar) is a strong plus • Basic comfort with engagement/usage data and reporting tools • Clear, customer-friendly written communication skills • Organized and able to independently execute recurring programs and campaigns • Interest in SaaS, DevOps, or software testing is a plus; prior marketing-team experience is not required

🏖️ Benefits

• Health insurance • 401(k) plan • Professional development opportunities