Harper (YC W25)
1 - 10 employees
Founded 2024
🤝 B2B
🛡️ Insurance
💳 Fintech
B2B • Insurance • Fintech
Harper is a company that provides fast and affordable business insurance tailored for any industry. Their team of insurance experts leverages deep market relationships and modern technology, including machine learning and artificial intelligence, to deliver comprehensive coverage solutions efficiently. Harper serves over 1,600 industries, ensuring that even the most complex business needs are met with top-notch customer support available 24/7.
Customer Intake Specialist
Job not on LinkedIn
🕒 July 18
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Harper (YC W25)
1 - 10 employees
Founded 2024
🤝 B2B
🛡️ Insurance
💳 Fintech
B2B • Insurance • Fintech
Harper is a company that provides fast and affordable business insurance tailored for any industry. Their team of insurance experts leverages deep market relationships and modern technology, including machine learning and artificial intelligence, to deliver comprehensive coverage solutions efficiently. Harper serves over 1,600 industries, ensuring that even the most complex business needs are met with top-notch customer support available 24/7.
📋 Description
• Handle back-to-back customer calls. Continuous engagement throughout your shift; every call matters. • Capture information with precision. Type while you talk, listen while you enter data, hold accuracy at speed. • Be the face of Harper. Professional, confident, helpful — call after call, hour after hour. • Flag edge cases. Identify exceptions and escalate when needed. • Feed the system. Clean, accurate notes are the raw material for everything built on top of intake; the patterns you flag improve the product.
🎯 Requirements
• prior experience in high-volume phone or customer-facing roles • strong typing speed and multitasking • professional communication • reliable internet and a quiet work environment • availability Monday–Friday with coverage across ET and PT • Nice to have: insurance, financial services, or regulated-industry experience; bilingual (Spanish); CRM or call-center software experience.
🏖️ Benefits
• Health, dental, and vision insurance
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