Customer Specialist

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🔥 3 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $16 - $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Hotshot Arbor Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

Hotshot Arbor Care is an independent utility vegetation management (UVM) consulting firm located in the state of California.

📋 Description

• Act as the primary point of contact for property owners regarding vegetation management activities near utility infrastructure. • Communicate with property owners to obtain consent for tree trimming, pruning, and vegetation clearance in accordance with regulatory requirements such as PRC 4292 and company policies. • Educate property owners about the importance of vegetation management for maintaining the reliability and safety of electrical infrastructure. • Coordinate with internal teams and external contractors to schedule vegetation management activities based on approved consent forms. • Utilize scheduling programs to update records and notify crews when work is ready. • Ensure accurate documentation of customer consent forms and related correspondence in compliance with regulatory standards. • Address customer inquiries and concerns promptly and professionally, escalating issues as needed to ensure timely resolution. • Report any safety concerns promptly to team leads or relevant personnel, fostering a culture of open communication • Collaborate with cross-functional teams to streamline consent acquisition processes and improve customer satisfaction.

🎯 Requirements

• High school diploma or equivalent; additional education or training in customer service or related fields is a plus. • Valid Driver’s License and Clean driving record • Previous experience in customer service or customer relations, preferably in the utility or vegetation management industry. • Strong interpersonal and communication skills, with the ability to effectively engage with diverse stakeholders. • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously. • Knowledge of regulatory requirements related to vegetation management near utility infrastructure is desirable. • Proficiency in using necessary software and Microsoft Office applications. • Proficiency in map reading and GPS navigation • Ability to work independently and collaboratively in a fast-paced environment. • Capability to work independently with minimal supervision • Flexibility to adapt to changing priorities and deadlines. • Willingness to travel to various job sites • Professional demeanor and courteous behavior towards colleagues and clients • Sound judgment and decision-making skills • Team-oriented mindset • Strong awareness of safety practices • Adaptability to work in diverse weather conditions • Effective communication skills