Engineer

Job not on LinkedIn

🕒 March 31

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Coretelligent

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2016-11

Cybersecurity • SaaS • Enterprise

Coretelligent is a company that specializes in providing IT infrastructure services and solutions aimed at transforming businesses. They offer a range of services including technology consulting, IT outsourcing, cybersecurity and compliance, AI and automation, data analytics, and cloud services. Coretelligent helps businesses optimize their IT investments, manage IT services, and protect their digital assets through comprehensive security solutions. Their solutions cater to industries such as financial services, healthcare, and professional services, emphasizing business alignment and strategic growth through technology.

📋 Description

• Respond to customer trouble tickets or emails • Provide remote diagnostics and corrective action • Troubleshoot hardware and software issues • Perform repairs to hardware • Collaborate with team members to solve issues • Build/Rebuild and configure new Laptops and Desktops for clients • Extensive user desktop support experience • Support Windows Active Directory networks • Troubleshoot connectivity issues

🎯 Requirements

• 1-2 years' experience in a customer oriented support environment • Respond to customer trouble tickets or emails • Provide remote diagnostics • Troubleshoot hardware and software • Perform repairs to hardware to resolve defects • Knowledge of protocols for all equipment • Extensive user desktop support experience with Windows XP through Windows 7 • Troubleshoot local PC connectivity issues • Microsoft Office proficiency • MacOS experience a strong plus • Support Windows Active Directory networks 2003/2008 • Troubleshoot various connectivity issues from the PC to a server or the internet • Expertise in MS Office/Outlook 2003, 2007, 2010, 2011 for Mac • Expertise in MS Windows, XP, Vista, 7 • Basic Knowledge of Windows Server 2003, 2008, 2008 R2 • Basic Knowledge of Active Directory, Group Policy, Local & Roaming User Profiles • Basic Knowledge of DHCP, DNS, Active Sync • Basic Knowledge of Citrix & Terminal Services • Basic Knowledge of Network Printing & Multi-Function Devices • Basic Knowledge of Corporate antivirus/antimalware • Knowledge of Disk imaging and recovery products • Knowledge of Mobile Devices (Android, Apple, Blackberry) • Knowledge of Apple, Dell, HP, Lenovo products • Knowledge of VPN Clients (Cisco, Sonicwall)

🏖️ Benefits

• competitive compensation • comprehensive benefits package • medical and dental insurance • 401k