Senior Microsoft 365 Engineer – Second Shift

🕒 June 2

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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Core BTS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 Debt Financing on 2006-02

B2B • SaaS • Enterprise

Core BTS is a full-service digital transformation consultancy that assists some of the world's most impactful companies in leveraging today's most powerful technologies. They simplify technical complexity, accelerate transformation, and drive business outcomes, offering services such as AI integration, data and application transformation, hybrid infrastructure, managed services, modern work enabling, and security enhancements. Core BTS partners with notable companies like Microsoft, Cisco, and Databricks to deliver these solutions and is recognized for its commitment to innovation, client-centric approach, and successful digital transformations.

📋 Description

• Respond to level two issues that arise and escalations from the Network Operations Center or service desk • Concentrate on M365 Security as the main focal point • Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio • Resolve, or escalate issues reported or identified in an M365 tenant • Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement. • Aid other team members in the resolution of cases within the scope of skillset • Assist with information gathering and reporting to either clients or Client Success Managers • Collaborate with senior engineers to escalate issues as needed • Develop, maintain and update technical knowledge base articles • Participate in an on-call rotation • After hours / weekend work may be required

🎯 Requirements

• 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider • Entra ID (Conditional Access Policies, MFA, Privileged Identity Management) • Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies) • Microsoft Exchange Online (Online Protection) • Microsoft Endpoint Configuration Management • Microsoft Intune • Mobile Device/Mobile Application management • Microsoft SharePoint Online • Microsoft Teams • Microsoft OneDrive for Business • Knowledge of Microsoft 365 cloud solutions • Microsoft 365 management and administration • Scripting for automation (i.e., PowerShell, VBScript, etc) • At least one of the following certifications: MS-102, SC-200, SC-300, SC-900

🏖️ Benefits

• Health, Vision, and Dental Insurance • Life Insurance • Health/Dependent Care Flexible Spending • 401(k) Plan • Short-Term and Long-Term Disability Coverage • Generous Vacation and Flex Time Off Programs • Company Paid Holidays • Training and Development Opportunities