ServiceNow Developer – WSD

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CoreSphere, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

☁️ SaaS

🏛️ Government

🤝 B2B

SaaS • Government • B2B

CoreSphere, LLC is an IT services and digital transformation firm that delivers modular, cloud-based mission-critical solutions using SaaS, PaaS, and IaaS platforms. The company offers Salesforce and ServiceNow engagements, product solutions and use-case demos, and focuses on health and human services among other government and commercial verticals. CoreSphere serves federal, state and local agencies as well as commercial and non-profit clients, using agile methods to implement enterprise cloud technologies.

📋 Description

• Serve as the ServiceNow O&M TC/SA support and enhance a mature ServiceNow FedRAMP certified hosted solution for a US Federal agency • Support agile/scrum Epic development activities using best practices including collaborating closely with client and consultant Project Managers (PMs), Lead TC and Business Process Consultants (BPCs), Subject Matter Experts (SMEs), and other stakeholders • Review, lead, and/or contribute to release planning, sprint planning, solution roadmaps, backlogs, release plans, requirements validation, user story grooming, user stories documentation, bug fix analysis/resolution, enhancements, estimations, development, documenting, supporting Knowledge Base Article (KBA) development, configuring applications, developing designs and prototypes, developing demos, unit testing, System Testing, System Integration Testing (SIT), Performance Testing (PT), and User Acceptance Testing (UAT), training, managing deployments, and supporting post-production activities including hypercare • Design, configure and customize web applications • Support any new solutions that are deployed to the Production environment and coordinate periodic refreshes of sub-prod environments from Production • Manage customer expectations and ensure tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and quality

🎯 Requirements

• Bachelor’s degree in computer science, Information Systems, or IT related discipline • Must have experience with Workspace Service Delivery (WSD) • ServiceNow Certified Application Developer (CAD) • 3-5 years ServiceNow technical development experience with projects of similar size, scope, and complexity • 3-5 years of experience supporting in a large IT organization, working with SaaS based applications • Proven experience with at least three (3) of the application suites listed above • 3+ years of experience programming JavaScript • Experience and/or certification with ITIL practices and O&M support processes • Excellent written and oral communications skills • Excellent interpersonal skills with demonstrated capacity to use those interpersonal skills to effectively work with others • Experience implementing and supporting systems using hybrid Waterfall and Agile/Scrum and/or ITIL methodology • Strong business acumen and demonstrated technical competency • Consulting experience and demonstrated ability to manage customer expectations • Proven success in contributing to multidimensional team-oriented projects • Excellent communication (written and oral), presentation skills and interpersonal skills • Strong problem solving and troubleshooting skills • Demonstrated teamwork and collaboration in a professional setting; either military or civilian • Must be a United States Citizen and able to pass a Public Trust background check.

🏖️ Benefits

• Competitive Pay • Paid Time Off • Sick Leave • Public Holidays • STD/LTD • Health and Dental • 401(k)