Senior ITOM/CMDB Technical Consultant

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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Windward Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.

📋 Description

• Configure and maintain ServiceNow CMDB and ITOM applications following best practices for maintainability and performance. • Model network, storage, and other infrastructure in within the CMDB. • Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches. • Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization. • Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange. • Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation. • Support engagement of stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria. • Conduct workshops, demonstrations, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation.

🎯 Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience • 5+ years of experience with ServiceNow with a strong focus on the Event management and monitoring and integrations • 5+ years of experience developing and implementing ITSM/ITIL® and CMDB processes and solutions • 8+ years of professional services/consulting experience • 3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products • ServiceNow Mainline Certifications in Discovery and Data Foundation • Expertise in at least three full lifecycle ServiceNow implementations • Demonstrable experience with ServiceNow JavaScript and glide queries • Deep expertise in cloud deployment and standardizations and consulting on implementation with large enterprises. • Deep experience modeling network, storage and compute infrastructure • Understanding of application and infrastructure architectures as they apply to monitoring including cloud, networking, compute platforms, containers, and application services. • Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert.

🏖️ Benefits

• Medical • Dental • Vision • Flexible Spending Accounts • Short Term Disability • Long Term Disability • Life Insurance and AD&D • Option to purchase additional Life Insurance and AD&D • Paid Time Off • Personal Leave • Holidays • 401(k) plan with company match • Work/life balance