Senior Director, ServiceNow Platform and Development

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🔥 3 minutes ago

🏈 Ohio, Texas – Remote

🏈 Ohio – Remote 🤠 Texas – Remote

💵 $150k - $225k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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Elara Capital

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

💸 Finance

Finance • Investment Banking • Asset Management

Elara Capital is a leading global investment and advisory firm, dedicated to providing innovative solutions and expert guidance in the fields of investment banking, securities, and asset management. Founded with a vision to revolutionize the offshore market, Elara Capital has built a reputation for trust and reliability while striving to empower clients in their financial journeys. With a commitment to excellence and a focus on creating a comprehensive financial ecosystem, Elara Capital has raised significant funds for Indian corporates and offers a range of financial services including loans, equity research, and asset management.

📋 Description

• Define and execute the multi-year ServiceNow platform roadmap. • Establish and enforce governance models across ServiceNow modules, including ITSM, ITOM, HRSD, CSM, SecOps, and GRC. • Ensure architectural integrity and prevent platform sprawl. • Align ServiceNow initiatives with enterprise digital transformation strategy. • Drive adoption of out-of-box capabilities while minimizing over-customization. • Lead internal developers, administrators, architects, and third-party partners. • Establish development standards, code review practices, and CI/CD discipline. • Ensure compliance with ServiceNow best practices and upgrade readiness. • Oversee integrations with EHR, ERP, and other healthcare systems. • Maintain documentation, configuration management, and manage technical debt backlog. • Develop and manage the enterprise ServiceNow demand intake process. • Prioritize initiatives based on strategic value, compliance, risk, and ROI. • Implement structured sprint and release planning methodologies. • Own capacity planning across development, administration, QA, and architecture teams. • Forecast staffing needs, including FTEs and vendor resources. • Partner with Finance to manage platform costs and optimize licensing. • Develop executive dashboards showing roadmap progress, sprint velocity and predictability, backlog health/ageing, budget performance, risk indicators, and value realization metrics. • Translate technical delivery status into business impact through clear narrative summaries. • Present regular platform performance reviews to executive leadership. • Establish KPIs tied to automation gains, ticket reduction, SLA improvement, and workflow efficiency. • Ensure platform configurations support HIPAA and 21st Century Cures Act interoperability where applicable. • Partner with Security and Compliance teams for audit readiness. • Oversee role-based access control, and data governance within ServiceNow. • Support SOX controls and internal audit documentation as required. • Manage platform budget, including licenses, vendors, and development resources. • Track automation ROI and operational efficiency gains. • Reduce shadow IT workflow tools and drive platform consolidation. • Deliver measurable reductions in manual processes across departments. • Promotes Elara Caring’s philosophy, mission statement and administrative policies to ensure quality of care. • Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule. • Performs other duties/projects as assigned.

🎯 Requirements

• Experience with enterprise resource capacity planning and allocation. • Ability to establish and apply project prioritization frameworks aligned to strategic objectives. • Strong knowledge of risk management methodologies and mitigation planning. • Experience tracking and measuring benefits realization across programs and initiatives. • Ability to design and implement enterprise governance structures. • Expertise in ROI modeling, capital planning, and financial performance analysis. • Demonstrated ability to drive margin improvement and operational efficiency initiatives. • Working knowledge of healthcare reimbursement models, including Medicare, Medicaid, and managed care environments. • Experience developing executive dashboards for reporting, decision-making, and performance tracking. • Experience supporting EHR optimization initiatives and clinical or operational technology platforms. • Proficiency with data visualization and reporting tools such as Power BI or Tableau. • Familiarity with HL7 and FHIR integration standards. • Experience with CRM and care coordination platforms. • Foundational understanding of data architecture principles and analytics strategy. • Executive presence with the ability to engage senior leadership and stakeholders. • Strong structured and concise communication skills. • Demonstrated change management capability within complex organizations. • Ability to translate operational and technical details into strategic business insights. • Proven ability to influence stakeholders without direct reporting authority. • Deep expertise across multiple ServiceNow modules, including ITSM, ITOM, HRSD, CSM, SecOps, GRC, CMDB architecture, Integration Hub, Flow Designer, and Performance Analytics. • Strong understanding of REST and SOAP integrations and enterprise API strategy. • Experience supporting DevOps and CI/CD practices within the ServiceNow ecosystem. • Working knowledge of Agile and Scrum delivery methodologies. • Experience managing ServiceNow platform upgrade and lifecycle management processes.

🏖️ Benefits

• Competitive compensation package • Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost • Opportunities for advancement • Comprehensive insurance plans for medical, dental, and vision benefits • 401(K) with employer match • Paid time off, paid holidays, family, and pet bereavement • Pet insurance