Senior EUC Support Engineer

🔥 11 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Coretek

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Coretek is a nationally recognized Microsoft Azure Expert Managed Service Provider (MSP) and the number one Microsoft Cloud Solution Provider in the United States. The company specializes in providing cloud solutions, security services, and AI-driven innovations to a wide range of industries, including government, healthcare, manufacturing, and financial services. Coretek offers a variety of services such as cloud migration, app modernization, DevOps automation, and workspace management. They are known for their comprehensive security solutions, leveraging platforms like Palo Alto and Dynatrace, and their partnerships with companies like Imprivata and Citrix. Coretek's expertise extends to Azure OpenAI services, making them a leader in delivering innovative AI and machine learning solutions. Their commitment to technology excellence has earned them a spot on the Inc. 5000 list of fastest-growing private companies and recognition as a Microsoft Partner of the Year finalist.

📋 Description

• Provide Level 3 and Level 4 support and engineering expertise for managed Citrix and Azure Virtual Desktop environments • Troubleshoot and resolve complex virtual desktop, application delivery, user profile, session performance, and endpoint issues • Participate in escalation rotations and major incident response activities • Perform daily health checks, patching, upgrades, and incident remediation across hosted EUC environments • Ensure adherence to established service levels and operational standards • Manage Citrix Virtual Apps and Desktops, including Studio, Director, Citrix Policy, Machine Catalogs, and Delivery Groups • Deploy, configure, and optimize Azure Virtual Desktop environments and administer Nerdio Manager for Enterprise • Manage Citrix Gateway (NetScaler), Citrix Cloud and hybrid configurations, and supporting Azure Resource Manager resources and virtual networking • Deploy and enforce Group Policy Objects, security baselines, and compliance configurations across desktop and server estates • Support endpoint management and thin client configurations such as Stratodesk, IGEL, and Unicon • Apply Zero Trust principles, Conditional Access, and modern endpoint security integrations • Support Imprivata implementation and integration with virtual desktops and authentication workflows • Implement Infrastructure as Code using Terraform, Ansible, and Packer • Develop automation using PowerShell, Nerdio automation scripting, Nerdio Runbooks, and image build pipelines • Monitor, analyze, and improve system performance, availability, and security posture across client environments • Develop and maintain operational documentation, runbooks, and support playbooks • Participate in disaster recovery planning, testing, and execution • Serve as a trusted advisor to assigned customers • Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs • Present recommendations related to optimization, modernization, governance, and end user computing best practices • Support onboarding of new managed services clients • Provide mentoring and knowledge transfer to junior engineers and technicians • Analyze session performance, capacity, and Azure consumption trends • Identify opportunities to reduce hosting cost through right-sizing, autoscaling, and image optimization • Recommend governance improvements and configuration standardization • Participate in customer optimization and modernization initiatives

🎯 Requirements

• 5+ years of supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment • 4+ years of administering production virtual desktop environments, including Machine Catalogs, Delivery Groups, and image management • Experience supporting multiple client environments simultaneously • Exposure to ITSM ticketing tools such as ServiceNow or Remedy • Ability to troubleshoot complex issues independently and communicate clearly with customers • Citrix Virtual Apps and Desktops • Azure Virtual Desktop (AVD) • Citrix Studio, Director, and Citrix Policy • Nerdio Manager for Enterprise • Citrix Gateway (NetScaler) • Infrastructure as Code (Terraform, Ansible, Packer) • Group Policy, Active Directory, and Windows internals • PowerShell automation • Azure Resource Manager and virtual networking • Thin client and endpoint management (Stratodesk, IGEL, Unicon)