Claims & Loss Analysis Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cornerstone Capital Bank

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏦 Banking

💸 Finance

Banking • Finance

Cornerstone Capital Bank is a community-focused national bank formed by the merger of Cornerstone Home Lending and Roscoe Bank that provides mortgage origination and servicing, personal and commercial banking, and institutional treasury and liquidity services. The bank emphasizes customer service, stability, and digital convenience, offering fee-free deposit accounts, national ATM access, wire and ACH transfers, and integrated mobile banking alongside personalized, one-on-one financial support. It serves consumers, businesses, and other financial institutions with a broad suite of banking and home-lending products.

📋 Description

• Manage assigned claims and loss analysis activities in compliance with federal and state laws and investor, insurer, agency, and company requirements • Monitor loan work queues and complete required claims and loss analysis milestones accurately and on time • Perform loss analysis reviews, reconcile cash flow, identify variances, and determine whether supplemental claims are required • Review and validate claim filings for accuracy, completeness, and policy compliance • Monitor unpaid claims, cure exceptions, and resolve outstanding issues • Research denied claims, determine causes, and coordinate corrective actions or supplemental filings • Review supplemental claim findings and identify opportunities for correction, coaching, and process improvement • Research high-risk, escalated, or complex files and document findings, recommendations, and resolution efforts • Monitor exception and control reporting to identify and mitigate risks, deficiencies, and compliance concerns • Guide attorneys, investors, insurers, and internal business partners on claims requirements, timelines, documentation, and issue resolution • Monitor cases, timelines, issues, and audits • Perform portfolio-level analysis to identify trends, recurring issues, financial risks, and operational opportunities • Maintain knowledge of regulatory requirements and GSE, investor, insurer, agency, and company guidelines • Track regulatory and state law changes affecting claims and mortgage servicing • Assist with developing and implementing procedures to improve claims and loss analysis accuracy, efficiency, and compliance • Support reporting, workflow metrics, KPIs, and quality controls • Participate in first-line-of-defense control activities and ensure controls are followed • Maintain complete claims, analysis, research, findings, and corrective-action documentation • Collaborate with internal teams and external business partners on complex issues • Contribute to team collaboration, accountability, operational excellence, and customer satisfaction • Assist with process improvement initiatives and departmental projects

🎯 Requirements

• High School Diploma / GED Required • 3+ years of experience in mortgage servicing, with claims and/or loss analysis experience • Experience identifying and resolving claims exceptions, denials, supplemental claims, and financial discrepancies • Experience with First Line of Defense controls and operational risk management preferred • Experience with workflow management, exception reporting, and KPI/performance reporting • Strong understanding of mortgage servicing claims processes, loss analysis, timelines, and financial reconciliation • Knowledge of federal regulations, state laws, and GSE/government, investor, insurer, and agency requirements • BKFS and BKFS Desktop Solution experience preferred • Strong analytical skills with the ability to research complex issues, identify root causes, reconcile financial information, and exercise sound judgment • Exceptional organization and time-management skills with the ability to prioritize multiple tasks and meet time-sensitive deadlines • Strong attention to detail and commitment to accuracy • Results-oriented with the ability to adapt to changing business needs and priorities • Exceptional interpersonal, verbal, and written communication skills • Ability to work professionally and effectively through stressful or escalated situations • Demonstrated personal accountability and ownership of assigned responsibilities • Proficient knowledge of Microsoft Windows, Word, Excel, Outlook, and Internet-based applications • Ability to work independently while also collaborating effectively with internal departments and external business partners

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Accidental Death coverage • Long-Term Disability • Short-Term Disability • FSA • HSA • 401K • Basic Life insurance • Voluntary Life insurance • Paid Parental Leave • Performance-based bonus opportunity • Remote / Work from home • Continued investment in employees as valuable assets