Field Service Representative

🔥 3 minutes ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $67k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cornerstone Building Brands

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏭 Manufacturing

Construction • Manufacturing

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories.

📋 Description

• Manage post-shipment technical claims, shortages, back charges, and field issues through final resolution • Lead investigations with builders, erectors, contractors, and internal teams using field evidence and supporting documentation • Analyze architectural, structural, approval, erection, and shop drawings, bills of material, specifications, production records, and shipping documentation • Apply advanced knowledge of complete pre-engineered metal building systems and erection sequences • Determine scope and likely causes of field issues • Develop corrective action plans and route repair, field modification, and structural questions to Engineering • Create and validate shortage and replacement orders with accurate specifications and delivery information • Coordinate resolutions across Engineering, Drafting, Manufacturing, Quality, Sales, Project Management, Logistics, Delivery Coordination, and Customer Service • Communicate technical findings, responsibility determinations, limitations, and next steps to customers and erectors • Exercise independent judgment and escalate structural, safety, high-cost, repeat, or schedule-sensitive issues • Maintain complete case records in the CRM • Meet response and resolution expectations through case prioritization and proactive updates • Analyze recurring claim and shortage trends and recommend process, product, documentation, manufacturing, or training improvements • Support periodic on-site investigations, customer meetings, training, and team meetings • Serve as a technical resource to customers, erectors, internal partners, and less-experienced team members

🎯 Requirements

• High school diploma or equivalent experience required • Minimum of 5 years of progressive experience in the pre-engineered metal building industry, or an equivalent combination of directly related education and experience • Advanced working knowledge of PEMB components, construction methods, erection practices, manufacturing processes, and building-system interactions • Ability to read and interpret architectural drawings, structural plans, approval and erection drawings, shop details, bills of material, and project specifications • Experience conducting technical investigations, identifying root cause, developing corrective actions, and resolving issues involving multiple internal and external parties • Ability to evaluate incomplete or conflicting information, ask correct technical questions, make sound decisions, and recognize when Engineering or leadership review is required • Strong written and verbal communication skills for explaining technical information • Strong organization and case-management skills for managing multiple complex claims, deadlines, and customer commitments in a remote work environment • Proficiency with Microsoft Excel and Word, CRM systems, and ERP or order-entry platforms such as Oracle or comparable systems • Technical education, certification, or degree in construction, drafting, engineering technology, architecture, manufacturing, or a related field preferred

🏖️ Benefits

• Medical, dental, and vision benefits starting day 1 • PTO • Paid holidays • Flexible spending account (FSA) • Life insurance • Long-term disability (LTD) • Short-term disability (STD) • 401(k) • Employee assistance program (EAP) • Discount programs • Tuition reimbursement • Training • Professional development • Remote work arrangement • Approximately 10% travel based on business needs