Inbound Contact Representative

🔥 0 minutes ago

🌵 Arizona, Colorado, +8 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $38k - $45.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Address incoming telephone, digital, or written inquiries • Perform basic administrative, clerical, operational, customer support, and computational tasks • Resolve customer issues, complaints, and inquiries while maintaining customer satisfaction • Provide positive member experiences through active listening and effective communication • Self-manage with minimal supervision while maintaining quality standards and following established policies and guidelines • Support the Pharmacy flexible work model through education/enrollment, live chat, inbound medication refill and order-status calls, and outbound calls • Participate in HireVue interviews if selected for a first-round interview • Work from a dedicated space that protects member PHI/HIPAA information

🎯 Requirements

• Must reside in KY, IN, CO, FL, OH, TX, AZ, TN, VA, OK, or NC • Must be able to work a full-time shift of 40 hours per week • Must be available to work Monday through Saturday, 8am–11pm EST; day off determined by business • Must provide high-speed DSL or cable modem for a home office; satellite and wireless Internet service is not allowed • Minimum Internet speed of 25 Mbps download and 10 Mbps upload • Proficiency in Microsoft Office programs including Word, PowerPoint, Excel, Access, and Outlook • 1+ year of customer service experience preferred

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical, dental, and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Occasional travel to Humana offices for training or meetings may be required