Technical Service Representative – Packaging Equipment

🔥 0 minutes ago

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $55k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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ProMach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🤝 B2B

🔧 Hardware

💰 Private equity on 2023-06

Manufacturing • B2B • Hardware

ProMach is a global provider of processing and packaging equipment, integrated systems, and services for consumer packaged goods (CPG) and pharmaceutical manufacturers. The company assembles best-in-class brands into business lines that cover the full packaging line — from processing, filling and bottling to labeling, coding, robotics, end-of-line and turnkey conveyor and integration services. ProMach markets equipment and engineering solutions (including sterilization/pasteurization, pouch and tray systems, capping, labeling, palletizing and digital intelligence for production lines) and reports 150,000+ machines in the field, 50+ go-to-market product brands, 90+ manufacturing and sales locations, and 6,000+ employees worldwide.

📋 Description

• Identify and pursue new business opportunities through research, cold outreach, networking, and industry events • Conduct customer visits to explore growth potential and increase sales • Assess customer needs and propose customized product solutions • Prepare and deliver technical and commercial proposals • Serve as the main point of contact for distributors and end users • Resolve customer inquiries and complaints efficiently and professionally • Assist with logistics, customs processes, order tracking, and delivery coordination • Document customer details and sales progress in Salesforce CRM • Guide customers in the design, installation, and setup of transverse jaws for packaging machines • Troubleshoot sealing issues and recommend performance improvements • Collaborate with the internal engineering team for product modifications and design approvals • Communicate customer feedback to engineering and production to ensure timely deliveries • Assist with invoicing and documentation • Coordinate with logistics to meet customer-specific shipping and delivery requirements

🎯 Requirements

• 2–5 years in technical support, maintenance, or roles related to packaging machinery • Solid understanding of packaging machine components and mechanical systems • Ability to interpret and validate technical drawings • CAD experience (AutoCAD, SolidWorks) is an asset • Ability to accurately measure and document mechanical components • Strong analytical and problem-solving skills, particularly with sealing issues • Excellent communication, customer service, and negotiation skills • Effective liaison between clients and internal departments • Self-motivated and comfortable with frequent travel (50% +/-) • Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States

🏖️ Benefits

• Comprehensive medical/dental programs • Life insurance • Generous paid time off program • Retirement savings plan with a company match • No waiting period for benefits; eligible on the first day of employment • Growth opportunities • Open, communicative environment fostering individual initiative