Vice President, Commercial Operations

🔥 3 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $230k - $250k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Cornerstone Building Brands

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏭 Manufacturing

Construction • Manufacturing

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories.

📋 Description

• accountable for leading the discipline for customer journey management, experience design and innovation • responsible for developing strategies that combine customer-driven long-term thinking with near-term revenue goals • lead the development and execution of cross-functional strategies to drive ongoing alignment to maximize customer lifetime value growth • facilitate organization-wide cohesion and keeping all functions aligned with the vision to be a premier company and deliver optimum customer experiences • ensure voice of the customer (VoC) and customer data and research are incorporated as a path to customer centricity • redefine organizational metrics that reflect the entire customer journey to deliver experiences that create loyalty, growth and advocacy • actively participate as a member of the extended executive leadership team and be involved in the highest level of decision making • develop and deploy the commercial operations strategy, including characterization of strategic customer segments and implications for charters and roles throughout the business

🎯 Requirements

• Bachelor’s degree required; MBA or advanced degree in appropriate discipline preferred • Minimum of 12 years of executive-facing sales and/or customer experience leadership • Minimum of 8 years of experience leading sales, or customer service teams • Experience identifying and translating customer experience insights and data into actionable strategy that drive profitable business growth • Ability to travel ~50%

🏖️ Benefits

• medical, dental and vision benefits starting day 1 • PTO • paid holidays • FSA • life insurance • LTD • STD • 401k • EAP • discount programs • tuition reimbursement • training and professional development