Service Desk Administrator

🕒 May 8

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Corsica Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Corsica Technologies is a comprehensive managed service provider specializing in cybersecurity, IT support, and data integration services. They offer solutions such as managed IT services, cybersecurity, SOC-as-a-service, and various data integration options, including EDI and ERP integration. Corsica focuses on providing tailored technology solutions to industries including banking, government, healthcare, and education, ensuring clients achieve digital transformation and regulatory compliance with ease.

📋 Description

• Classify and triage escalated incidents, problems, and complex requests. • Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible. • Troubleshoot and resolve problems reported by two or more users as quickly as possible. • Manage the impact, risk, and implementation of complex client change requests. • Follow standard operating procedures as documented in the Knowledge Management System. • Assist in creating and updating knowledge articles to be used by other service desk personnel. • Work with the team and escalate as needed with the assistance of management. • Maintain and update system documentation and service ticket records. • Stay up to date on the latest technologies through ongoing education.

🎯 Requirements

• Must have at least a high school diploma or GED. • Associate degree or better is preferred. • A minimum of 6 years of professional ITSM experience is required. • MSP experience is preferred. • At least 2 certifications from leading vendors such as Apple, CompTIA, or Microsoft are required.

🏖️ Benefits

• N/A