Intake Specialist I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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CorVel Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

CorVel Corporation is a risk management and healthcare services company that provides integrated claims and care solutions for payors and employers. It specializes in workers' compensation, liability and disability management, provider and pharmacy networks, and alternative risk solutions, and it offers technology platforms that use AI and data analytics to streamline claims administration, improve outcomes, and reduce costs.

📋 Description

• Provide administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals • Provide telephonic and written customer service to inbound and outbound customers • Receive service orders quickly in alignment with claimant and customer needs • Provide quality customer service in a high-volume inbound and outbound call-center environment • Complete accurate data entry and review • Learn and operate corporate proprietary systems • Enter electronic email, fax, and data-feed orders into the coordination system • Ensure all case stakeholders are updated regularly • Transcribe correspondence and reports from dictation • Use problem solving and critical thinking to prevent scheduling challenges from delaying appointments • Meet departmental production and quality performance expectations • Perform additional duties as assigned

🎯 Requirements

• High School diploma • Prior work experience in a detail-oriented customer service environment • Ability to work on several concurrent tasks and prioritize workload to meet designated deadlines • Excellent written and verbal communication skills • Computer proficiency and technical aptitude • Ability to utilize Microsoft Office and proprietary systems • Strong interpersonal, time management, and organizational skills • Ability to maintain a professional and courteous demeanor during complex telephonic conversations • Ability to work independently and within a team environment • Availability for Monday–Friday, 2:30 PM–11:00 PM EST shift

🏖️ Benefits

• Medical (HDHP) w/Pharmacy • Dental • Vision • Long Term Disability • Health Savings Account • Flexible Spending Account Options • Life Insurance • Accident Insurance • Critical Illness Insurance • Pre-paid Legal Insurance • Parking and Transit FSA accounts • 401K • ROTH 401K • Paid time off • Career advancement opportunities • Supportive culture