Director of Intake – Personal Injury

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🕒 2 days ago

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Logo of Corvia Consulting

Corvia Consulting

11 - 50 employees

Founded 2025

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Corvia Consulting is a staffing and recruiting firm focused on supporting personal injury law firms. They recruit, train, and place a wide range of legal professionals — from attorneys and paralegals to case managers, intake specialists, and administrative staff — offering local, remote, and international placement options. Corvia emphasizes fit, retention, ongoing training, and a placement guarantee, acting as a partner to help firms scale sustainably.

📋 Description

• Lead, manage, and mentor the Intake Department, including Intake Managers and Intake Specialists • Oversee daily intake operations to ensure timely follow-up and exceptional client service • Develop, implement, and improve intake workflows, SOPs, and best practices • Monitor KPIs, conversion rates, response times, and team performance • Conduct coaching sessions, performance evaluations, and ongoing staff development • Review intake calls and provide feedback to improve client interactions and conversion rates • Collaborate with executive leadership to develop strategies that support firm growth • Ensure accurate documentation and compliance within the firm's case management system • Identify operational bottlenecks and implement scalable solutions • Partner with recruiting and training teams to hire, onboard, and develop top intake talent • Foster a culture of accountability, collaboration, and continuous improvement

🎯 Requirements

• 5+ years of experience in U.S. personal injury law • 3+ years of leadership experience managing a personal injury intake team • Extensive personal injury intake experience is required • Proven ability to build, coach, and lead high-performing teams • Strong understanding of personal injury case qualification and intake best practices • Experience with case management software and reporting tools • Data-driven with experience managing KPIs and performance metrics • Bilingual (English/Spanish) is a plus.

🏖️ Benefits

• Performance-based bonuses • Fully remote position • Comprehensive benefits package • Opportunity to lead and grow a best-in-class intake department • Collaborative executive leadership team • Significant opportunities for professional growth and advancement

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