Records Retrieval Agent 3 – CPR Payment Integrity

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cotiviti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cotiviti is a healthcare technology and analytics company that specializes in improving payment accuracy and performance through advanced data analytics solutions. They partner with health plans, government agencies, and healthcare providers to deliver insights that enhance quality and efficiency in care delivery. With solutions such as risk adjustment, payment policy management, and member engagement, Cotiviti aims to optimize financial and clinical outcomes for the healthcare ecosystem.

📋 Description

• Contact provider offices to request copies of medical records, focusing on tier three work allocations • Work with specialty skill teams to provide operational support, coordinate copy services, and coordinate onsite and EMR retrieval activities • Provide agent support as directed • Identify and coordinate record retrieval methods with provider offices • Troubleshoot requests for account managers, clients, and facilities supporting EMR retrieval • Maintain professional and frequent contact with provider offices throughout the record retrieval process • Provide accurate and timely record retrieval status updates to Cotiviti clients • Generate aging reports and perform audits to ensure competitive and timely service • Complete responsibilities outlined in the annual Performance Plan • Complete special projects and other assigned duties

🎯 Requirements

• High school diploma, GED or equivalent work experience • Demonstrated mastery of Cotiviti record retrieval process in Agent 2 role • Mastery of workflow and proprietary systems • Clear verbal and written communication using proper spelling and grammar • Close attention to detail, including planning, executing, and follow-up procedures • Ability to work well in a collaborative team environment • Willingness to provide essential overlap and coverage in other areas of the agent hierarchy • Demonstrated understanding of HIPAA regulations • Ability to perform duties with or without reasonable accommodation • Dedicated, secure work area • High-speed internet access/connectivity and office setup and maintenance

🏖️ Benefits

• Discretionary bonus consideration • Overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law • Medical insurance coverage • Dental insurance coverage • Vision insurance coverage • Disability insurance coverage • Life insurance coverage • 401(k) savings plans • Paid family leave • 9 paid holidays per year • 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service