TPA Claims Account Manager

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🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Cottingham & Butler

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1887

Insurance • Consulting

Cottingham & Butler is a leading, privately-held national insurance broker in the United States specializing in risk management and employee benefits insurance & consulting services. As the fourth largest privately and independently held insurance broker in the U. S. , Cottingham & Butler offers services such as property and casualty insurance, captives and programs, safety management, claims management, and employee benefits solutions. The company is committed to providing innovative and reliable insurance solutions with a focus on client success and employee engagement, catering to industries like construction, food & agribusiness, manufacturing, transportation, and more.

📋 Description

• Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal • Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes • Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements • Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes • Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies • Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting • Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance • Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities

🎯 Requirements

• 3–7+ years of experience within a TPA, insurance carrier, or claims organization • Strong background in auto liability, general liability, and/or workers’ compensation claims • Proven experience in a client-facing, consultative, or account management role • Bachelor’s degree preferred • Industry designations such as AIC, CPCU, or similar are a plus

🏖️ Benefits

• Health insurance • Paid time off