Principal Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $145.3k - $162.8k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Couchbase

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤖 Artificial Intelligence

🔌 API

☁️ SaaS

💰 $105M Series G on 2020-05

Artificial Intelligence • API • SaaS

Couchbase is an award-winning developer data platform specializing in NoSQL databases that deliver versatility, performance, and scalability for mission-critical applications. Offering both on-premise and cloud-based solutions like Couchbase Capella Database-as-a-Service (DBaaS), it empowers developers with tools for transactional, analytical, mobile, and AI applications. With its AI services, Couchbase provides coding assistance and helps streamline the development of AI-powered agentic applications. It integrates capabilities like in-memory architecture, real-time analytics, and cloud-to-edge data synchronization. Couchbase is trusted by enterprises across various industries such as gaming, healthcare, and hospitality for its high-performance and scalable data solutions.

📋 Description

• Serve as the primary post-sales point of contact for a portfolio of enterprise and strategic customers. • Build strong relationships with customer stakeholders including engineering leaders, architects, and executives. • Conduct regular business reviews and success planning sessions with customers. • Guide customers through onboarding, deployment, and adoption of Couchbase solutions. • Help customers align product capabilities with their technical and business objectives. • Monitor product usage and adoption trends to ensure customers achieve maximum value. • Partner with Sales and Renewals teams to support successful subscription renewals. • Identify opportunities for expansion such as additional workloads, environments, or product capabilities. • Develop account success plans to drive long-term customer growth. • Act as a customer advocate internally, representing customer needs and feedback to Product and Engineering teams. • Promote customer success stories, references, and case studies. • Support strategic customer engagements and executive briefings. • Monitor customer health indicators and proactively address adoption risks. • Manage escalations and coordinate internal teams to resolve technical or operational issues. • Develop recovery plans for at-risk accounts.

🎯 Requirements

• 8–10 years of experience in Customer Success, Technical Account Management, Account Management, or similar customer-facing roles. • Experience supporting enterprise SaaS, database, or infrastructure platforms. • Ability to work with technical stakeholders such as developers, architects, and engineering teams. • Strong communication and relationship management skills. • Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight).

🏖️ Benefits

• Generous Time Off Program - Flexibility to care for you and your family • Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs* • Financial Planning - Retirement program* and Business Travel Insurance • Career Growth - Be valued, Create value approach • Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees. • And much more!