Strategic Client Success Manager

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DailyPay

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💳 Fintech

🤝 B2B

👥 HR Tech

Fintech • B2B • HR Tech

DailyPay is a financial technology company that provides an On-Demand Pay platform, allowing employees to access their earned wages before payday. This service empowers employees by giving them financial control, which in turn increases engagement, motivation, and overall happiness at work. DailyPay aims to help organizations improve recruitment and retention rates while reducing employee turnover through its innovative financial wellness solutions.

📋 Description

• Account management from kickoff, launch through the customers’ life cycle • Lead point of contact for all customer account management matters • Drive a value based dialog with the Customer / Partner - defining joint success and value metrics and effectively communicating value realization through the customer’s lifecycle • Suggest solutions and innovative ideas to meet client needs • Develop broad and deep relationships in the accounts with operational and leadership in functional groups such as HR, Payroll, Business, IT, Finance, Operations and management team • Develop trusted advisor relationships in the accounts with key customer stakeholders, and executive sponsors • Collaborate with Growth and Marketing teams to drive maximum adoption

🎯 Requirements

• BA/BS degree in Business Administration or relevant field • Proven work experience of 7-10+ years in Customer Success at a fast-moving HCM (Human Capital Management) / SaaS company managing Fortune 500 companies (national accounts); ideally with some time spent in business development / sales • Worked in cross-functional collaborative environments • Comfortable with ambiguity and rapidly evolving domain • Demonstrable ability to communicate, present and influence customer stakeholders including C-level • Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Catalyst and MS Office • Understanding of sales performance metrics or KPI’s

🏖️ Benefits

• Exceptional health, vision, and dental care • Opportunity for equity ownership • Life and AD&D, short- and long-term disability • Employee Assistance Program • Employee Resource Groups • Fun company outings and events • Unlimited PTO • 401K with company match