Manager/Director, Revenue Operations

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🗽 New York – Remote

🗽 New York – Remote

💵 $145k - $185k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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Covera Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $27.9M Series C on 2021-08

At Covera, we’re committed to ensuring high-quality healthcare is more than just a promise. That’s why we’re leading the way in the emerging science of quality, and connecting providers and payers in their shared quest to improve patient outcomes and care quality. By tackling this challenge, we have the ability to impact millions of lives by raising the standard of care nationwide. Our initial focus is radiology, where an early and accurate diagnosis has a profound impact on the rest of a patient’s care journey. Through our work, which uses clinically-validated science-based tools, we’re helping doctors enhance their care, ensuring patients get the right diagnosis, and enabling the healthcare system to support quality improvement at scale. Through our clinical intelligence platform, we have launched programs that help people access the most effective care and provide doctors with AI-powered quality insights and tools to enhance their care. Today, Covera is partnered with leading employers, payers and healthcare organizations across the US, including Walmart and Microsoft. And, with a pipeline representing over 25% of insured Americans, we are in the early stages of improving care quality for all patients across the globe. In August 2021, we raised a $25M Series C financing round with Insight Partners, a leading global venture capital and private equity firm investing in high-growth companies driving transformative change in their industries.

📋 Description

• Build and own the Revenue Operations function, including processes, systems, reporting, and operating cadence across the commercial organization • Serve as the primary owner and administrator for HubSpot, ensuring data integrity, pipeline hygiene, process adherence, and CRM optimization • Own pipeline management and forecast production - Partner with executive leadership to develop board-ready presentations, commercial business reviews, executive dashboards, and strategic presentations that communicate pipeline performance, forecasting, and growth initiatives • Design, maintain, and continuously improve pipeline mechanics and governance, including opportunity management standards, stage definitions, qualification criteria, and forecasting processes that drive consistent commercial execution and forecast accuracy • Establish and manage scalable deal desk processes, including pricing approvals, commercial approvals, contract workflows, and cross-functional coordination to support complex enterprise opportunities and accelerate deal velocity • Design and maintain standardized reporting, dashboards, and KPIs that create a trusted, single source of truth across the business • Partner with Sales, Marketing, Finance, and Operations leaders to optimize commercial processes and improve efficiency across the customer lifecycle • Establish and run recurring commercial operating cadences, including pipeline reviews, forecast reviews, and deal reviews • Identify process gaps, inefficiencies, and manual work, then implement scalable solutions and automation to improve productivity • Develop a long-term RevOps roadmap that anticipates future growth and enables the organization to scale efficiently.

🎯 Requirements

• 8+ years of progressive experience in Revenue Operations, Sales Operations, or Commercial Operations, including experience building or scaling revenue operations functions within a healthcare tech startup environment • Demonstrated experience owning CRM administration and optimization, preferably within HubSpot • Proven track record building forecasting processes, pipeline management frameworks, and executive reporting, including delivering accurate revenue forecasts to executive leadership and boards • Deep understanding of commercial operating models, sales processes, and revenue lifecycle management • Experience building scalable reporting infrastructure, executive dashboards, board reporting, and commercial performance analytics using CRM, BI, and visualization tools • Exceptional cross-functional collaboration skills with strong executive presence and communication skills, with the ability to present recommendations and insights to senior leadership • Highly organized, detail-oriented, and comfortable operating in an ambiguous, fast-paced environment.

🏖️ Benefits

• Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents • Vision & Dental • Hybrid Time Off Policy (Flexible Time Off (FTO) Policy for exempt employees and Paid Time Off (PTO) Policy for non-exempt employees) • Sick days in accordance with your state law • 12 weeks of paid parental leave • 12 Fixed Holidays (company closed) • 5 Covera Days • 401(k) Retirement Plan • Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity • Annual Wellness stipend for fitness, mental health or other wellness expenses