Underwriting Associate I – Customer Service Representative

🕒 May 5

🗽 New York – Remote

🗽 New York – Remote

💵 $52.2k - $66k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Cover Whale

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

☁️ SaaS

Insurance • Transport • SaaS

Cover Whale is a provider of commercial auto insurance products specifically designed for truckers in the United States. The company offers a range of insurance options including auto liability, motor truck cargo, auto physical damage, non-trucking liability, and truckers’ general liability, aiming to provide better and more affordable coverage for America's truckers. Cover Whale leverages its industry-leading telematics and real-time safety coaching to improve driver safety, offering premium discounts for safe driving. Its innovative platform allows agents to obtain instant policy quotes and benefits from same-day binding, enhancing productivity and efficiency. The company emphasizes safety and technology, aiming to reshape the commercial trucking insurance sector.

📋 Description

• Assist customers with policy details, billing inquiries, endorsements, and general coverage questions. • Support policy renewals by providing clear explanations and guidance. • Maintain a high level of accuracy in all underwriting and policy-related communications. • Demonstrate a foundational understanding of underwriting, billing, DriveSmart, and cancellations/reinstatements. • Develop proficiency in Cover Whale’s knowledge base, binding, billing, cancellation, and reinstatement processes. • Ensure quality responses that deepen customer relationships and minimize the need for follow-up inquiries. • Work closely with the DriveSmart, Underwriting and Billing teams to ensure smooth handling of customers’ needs.

🎯 Requirements

• 1+ years of insurance experience, preferably in underwriting or policy servicing. • Strong customer service and phone communication skills, with experience handling complex insurance inquiries. • Proficiency in business applications like Zendesk, HubSpot, Slack, and Excel. • Strong problem-solving skills and ability to work in a fast-paced, team-oriented environment. • Spanish fluency is a bonus but not required.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA)-4% match • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Paid Family Leave (Maternity, Paternity) • Tuition Assistance • Professional Training & Development