Customer Service Representative

🕒 May 12

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Covia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🤝 B2B

🔬 Science

💰 Post IPO equity on 2021-01

B2B • Science

Covia is a supplier of industrial minerals and material solutions serving manufacturers across ceramics, foundry, polymers, glass, building products, engineered stone, and environmental markets. The company produces and distributes minerals and additives such as ball clay, kaolin, nepheline syenite, silica sand, calcium carbonate, and feldspar, and offers custom toll blending and technical support to industrial customers, emphasizing environmental stewardship and responsible governance.

📋 Description

• Efficiently and accurately processing orders • Executing defined policies and procedures • Advising customers of any changes or impact to their expectations • Managing all customer orders as assigned in a fast-paced, remote work environment • Order entry • Order Confirmation • Logistics Coordination • Invoice Block Resolution • Customer Complaint Management • Support Month End Close • Group mailbox management • Primary Support for Inbound Phone Calls • Account Management • Perform Other Duties as Assigned

🎯 Requirements

• Associate’s degree in business or related field; Bachelor’s Degree preferred • 2+ years of progressive experience in administrative services and account management • Basic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in Excel • Ability to learn ERP Databases, particularly order processing and invoicing • Detail orientation and the ability to meet deadlines, while collaborating effectively with all stakeholders • Professional telephone and email etiquette, with an outgoing personality • Self-motivated, highly organized, and enjoys a fast-paced problem-solving service-driven environment • Demonstrated experience contributing within a team of professionals to deliver set targets

🏖️ Benefits

• Excellent Healthcare Benefits – medical, vision, dental • 401K with company matching • Paid Time Off + Paid Holidays • Disability plans and Life / AD&D • Employee Assistance Program