Performance Manager

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, New Jersey, +6 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $82.5k - $123.7k / year

⏰ Full Time

🟢 Junior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Build and maintain relationships with external clients • Ensure client needs drive priorities, decisions, and activities to support client and revenue retention and product utilization • Own the client relationship on behalf of the company and advocate for client needs internally • Work remotely under moderate supervision to protect the revenue stream • Identify customer interest in additional products and expand or upsell product functionality • Collaborate with other Performance Managers to provide clients with multiple products a seamless and consistent experience • Independently manage the progress and results of assigned accounts • Engage clients through onsite visits and virtual screen share sessions to increase product utilization and improve business processes • Develop relationships with clients and dealership staff at all levels • Create action plans for at-risk clients to turn around and retain relationships • Identify barriers and core problems preventing clients from meeting business objectives • Provide guidance on product capabilities to help clients meet business objectives • Monitor and analyze account performance and trends • Monitor system red flags and emergencies and take immediate action • Improve existing processes and systems during client engagements • Maintain product knowledge, including new releases and product enhancements • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in a related discipline and 4 years' experience in a related field, or a master's degree and 2 years' experience, or a Ph.D. and up to 1 year of experience, or 8 years' experience in a related field • Valid driver's license required • Safe driver • At least 3 years’ recent retail automotive experience as a General Manager, General Sales Manager, Sales Manager, Finance Manager, BDC Manager or similar capacity • Proven ability to influence change inside or a dealership • Direct experience desking deals in a retail automotive environment • Working knowledge and experience in retail automotive and broad capabilities through software utilization • Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems • Ability to effectively communicate with all levels at an automotive dealership or dealer group • Ability to communicate in a way that retains audience engagement • Exceptional listening skills and ability to detect problems/risks without being face-to-face; ability to ask open-ended questions • Ability to work remote, nearly autonomously under moderate supervision and follow department standard practices and procedures • Desire to work in a highly collaborative atmosphere through remote technologies • Ability and eagerness to learn complex technology and basic understanding of web-based systems • Ability to travel potentially up to 50%, including in-market and overnight or occasional weekend travel • Must clear a pre-employment drug test • Must currently be authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT or visa sponsorship now or in future

🏖️ Benefits

• A competitive salary and top-notch bonus/incentive plans • Exceptional work-life balance, flexible time-off policies and accommodating work schedules • Comprehensive healthcare benefits, with multiple options for individuals and families • Generous 401(k) retirement plans with company match • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance • Professional development and continuing education opportunities • Access to financial wellness/planning resources • Vacation with pay • Seven paid holidays throughout the calendar year • Up to 160 hours of paid wellness annually for their own wellness or that of family members • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)