Quality Assurance Analyst I

Job not on LinkedIn

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $29 - $44 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Enterprise • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Responsible for supporting quality assurance through data management, training, reporting and problem resolution • Work closely with the Manheim Mobile Inspections (MMI) Field and Operations teams to ensure the integrity of the training and quality control system, policies and procedures • Interact with multiple levels of the Manheim organization • Gain familiarity with Manheim Mobile Inspections quality and technical operations concepts, practices and methodologies • Investigate, analyze and resolve inspection issues and arbitrations from both internal and external customers • Maintain documentation, record, and ensure all involved information, including customer communication for an issue is housed within the QMS • Respond to the customer promptly upon receipt of an email or phone call, maintain status updates, and ensure customer receives timely responses to findings and resolution • Interface with operations, I.T., dispatch, and all Manheim departments to find solutions and resolve issues • Review, analyze and make timely corrections to vehicle condition reports (CR’s) for all inspection issues • Request, Monitor, track, and follow up on lessons learned, preventative and corrective actions • Communicate progress, identify and promptly raise risks or issues to Manager • Assist with coaching and training documentation • Test new guidelines, changes or adjustments to guidelines or the application • Learn and comply with company standards and policies • Regular and consistent attendance and availability • Assist with special projects and performs other duties as assigned

🎯 Requirements

• Bachelor’s degree in related discipline; or equivalent combination of education and work-related experience • Preferred 3-4 years’ experience in an operations, vehicle inspections, body shop, quality or data analyst setting; customer service background a plus • Must understand the inspection business from a field level • Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities • Self-motivated and can motivate others • Ability to work in a high performance, fast-paced team environment • Excellent organizational skills, customer-focused, proactive, and team-oriented • Effective communication (written and verbal) and interpersonal skills required • Detail oriented, highly focused and very organized • Ability to work with remote supervision, self-starter and have the ability to work independently to meet objectives • Ability to adapt to and work effectively within a constantly changing environment

🏖️ Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)